Irwin Mitchell Solicitors

Have been dealing with a very pleasant Charlotte Murray thoroughly professional & has kept fully aware of our ongoing claim against a holiday company. She took our calls & always came back to us with further updates & information. I only wish other organisations could be as good as Charlotte, I highly recommend her.

I have been dealing with Beatrix Sturmey and Nichola now for over a year as they are managing our case. I cannot thank them both and the team enough for how professional and efficient they have been throughout the whole process so far. All questions, emails and calls are typically answered same day and we are constantly kept up to date with progress. I would highly recommend them both as well as Irwin Mitchell as a business. Many thanks

Irwin Mitchell Solicitors have been very professional with everything they have done for me. Emma Rush and Olivia Sinclair have kept me informed at every stage of my case and have made sure I understood what was going on. Olivia has phoned regularly to make sure I am comfortable with what was going on in the background and related every that Emma Rush was doing for me. I wouldn't have had such a standard of care that I have had from both Emma and Olivia. I have a lot to thank them for.

My husband and I recently used Irwin Mitchell for a claim - the whole process was straightforward from start to finish. The team were professional, and nothing was too much trouble. If we needed chasing (and sometimes we did) someone would either call us or drop a reminder email to let us know that we needed to do something.As the claim had been running for quite sometime there have been quite a few people dealing with the claim - but all of them were helpful throughout. Most recently our dealings have been with James Blower and Louise Deeks-Pollard and again have been excellent. I’d like to thank them both for their meticulous attention to detail throughout, and the professional way they handled the case for us.

Charlotte Murray, has been amazing so far at handling our claim following illness whilst on holiday. She has been great at talking us through the claims process, understanding the impact the situation has had on us as a family, and keeping us updated on the progress of our claim. Would thoroughly recommend the company, and in particular Charlotte, for any legal advice or support.

James Riley provided me with excellent legal services when I first started my legal process for a skiing injury that I sustained in February 2018. He was meticulous in his approach and highly professional in his conduct. He kept me informed at every stage of the process, and I felt supported throughout the initial period of my case.However, due to the COVID-19 pandemic, there were significant delays in progressing my case. Later, following a caseload shift, my case was handed over to Jayne Murphy to continue forward. The service I received from Jayne was exemplary. She went above and beyond to ensure that I was well-informed and felt at ease throughout the entire legal process.Jayne's exceptional communication skills were particularly noteworthy, especially as the case began approaching trial. She kept in continuous contact and was very clear every step of the way, making what could have been a very distressing process much more relaxing for me.Jayne is an extremely personable and empathetic individual who is highly skilled in managing client expectations. Her level of professionalism and dedication is unmatched, as she was able to secure a fantastic payout for me in the end. I am extremely grateful for the outstanding legal services that I received from both James and Jayne, and I would highly recommend them to anyone who is in need of legal assistance.

Jennifer Shipley and Catherine Lee are the case handlers of my daughter's claim. They are both angels. They guide you through the process every step of the way, explain all the details to us and are always very helpful. They answer all of our questions patiently, they go above and beyond to make sure that we are happy with the outcomes. Both ladies are very professional and friendly, it is always a pleasure to see them and speak with them. They always give us their best opinion, recommendations and guidance. We feel well supported by both of them.

I have had a case ongoing since last year and Charlotte Murray has been amazing dealing with it. She is always communicating the stages so I am aware of what is going on, and keeping in touch and updating me with what’s going to happen next.I am so glad that I picked Irwin Mitchell to deal with my claim.

We are in the process of claiming against a holiday provider where all of our party became very unwell with Salmonella food poisoning whilst in Turkey. Our travel insurance covered us for legal but only with their chosen Solicitors who we found to be unhelpful and confusing. We chose to pay the 'no win no fee' with Irwin & Mitchell instead and they have made the process as easy as possible for us, keeping us updated with the process and helping us complete relevant documents. Our Paralegal Satpreet Channa has been so helpful and friendly, with regular contact and we have full confidence that she will work hard to ensure our claim is dealt with thoroughly.

Charlotte Murray at Irwin Mitchell is dealing with our current claim for illness whilst on holiday in September 2022. She has made the whole process transparent from the start and is both professional and personable. Any queries or concerns have been explained thoroughly and communication is always prompt. She is a credit to the Company.