Trailfinders Kensington

The best place in london to go for travel advice, purchasing mosqueto repellents etc and to have advice on which vaccinations needed for any country. On the spot vaccinations and certificates issued. Receptionist Chris so helpful and understanding and well informed doctors on site. Highly recommended can think of no better place

We visited Luke at the Kensington branch, to book our 5 month round trip to Bali, Australia and Thailand. We were pretty clueless but Luke was so helpful in helping us navigate the cheapest and best route. Hearing Luke’s experience of travelling Thailand put us at ease and his suggestions and tips were really useful. He didn’t make us feel pressured to buy tickets on the day as we had to do a last minute route change to fit our budget- but he stayed half an hour after closing to make sure we found the perfect route to pass on to the next advisor. Unfortunately we couldn’t book the flights that evening- however thanks to his help we were able to do this quick and easily in the Conduit Street branch. We just wanted to say a huge thanks to Luke for all his help and advice - would really recommend going through him!

Great experience and knowledge (global health and vacc requirements) . Single appointment sorted all my needs for all countries on my schedule.

I needed to book a flight for my eldest son. I could not book online because he's under 16.(1) I came to the agent on High Street Kensington, only to discover that showing up in person will get you waiting longer. In spite of there being no queue, nobody, I waited 45' before anyone took care of us. They seem to prioritize people on the phone. The booking was extremely long (30') for a simple booking that would take 5' to book online. For the privilege of wasting 1h15' of my time, I also had the great privilege of paying high fees.(2) 2-3 weeks later, I needed to change the booking for some unforeseen reason. Having learnt my lesson, I phoned the agent. After waiting 30' on the phone, I had to pay 21£ for the change (OK), but 50£ for the handling fee (again!), for something simple that would take 5' online.Having not done a booking through an agent in years, Trailfinders has provided me with the clearest explanation yet of why travel agents are disappearing. It costs considerably more than booking online, and also waste a lot of your time.I personally will never use their services again if I can avoid it.

Open today (19th September)Utter greed! For a man who has been knighted!Where is your respect for our queen.I see you are closing for 2 hours but you are keeping your phone service available.You should be ashamed.I won’t be using you anymore.

Not great. Met by a barrage of questions, was seated in a room that did not seem terribly busy for too long. No real sense of client urgency. Ironically I am using Trailfinders via a member of the family for an Asian trip. Must have more patience than me!

We have just returned from our trip to South Africa and Mauritius. I booked it over a year ago and am really impressed with the whole experience. We had five flights in total all with pick ups from the airport to resorts. Everything ran perfectly. No issues whatsoever. Highly recommended

I went into the High St Ken branch this morning to enquire about a proposed trip. I was told by the receptionist that an advisor would speak to me shortly. I was the only customer in the branch. I waited for about 15 mins listening to the staff at their various desks talking loudly and laughing. I told the receptionist that I was leaving. She gave me a thin smile, clearly unconcerned. I shall take my business elsewhere.

Have booked flights in the past but most recent visit was to take out travel insurance and purchase a new travel adaptor. Staff are very helpful.