Vodafone

My whole family changed to Vodafone and made a deal with the staff at the shop verbally, the roaming is a optional service and will be charged in that month when we use it, we would take the youtube premium individually and cost £8 per month instead of whole entertainment bundle. And now, the bill on hand, the roaming is charged even we never request to use, and whole entertainment bundle is charged cost us £12 per month. We go to the shop and the staff just let us see the contract what we signed. To be honest, we signed the contract and give our confidence to this company without reading contract details, we trusted the contract is same as what the staff said and all is same as the hand write quotation. We must stay and paid for the things we are not expected for 24 months. We are regretting to believe the staff instead of read the contract carefully, and didn’t keep the quotation. It is different and make us feel sad and being cheated.We will not recommend our friends or anyone to use it as there are two versions of the oral agreement and black and white contract.

Too relaxed should be called lazy staff. Waited nearly one hour and walked out got fed up of waiting

Terrible experience usually I order my upgrades etc online I found the same upgrade I had at Vodafone for 19 pound a month cheaper they wouldn’t match it after being a customer for 6 years so I decided to leave I had to return my phone to store as they wanted to charge me 8.50 for the privilege of me returning it to Royal Mail so was told to go to the store this wasn’t as much as the stores fault but more Vodafone phone team I couldn’t return my phone to store as there were an open order still on my account so I was sent away and told to phone customer services again 3 days later still not able to return the phone then told again to drive to store to return the device which eventually I did return the device and received an e receipt with the 19 pound upfront fee refunded back to me. Staff at the store are miserable and didn’t seem to bothered the assistant manager were helpful on the Second visit and assisted me with return.I was told to wait a few days for my old tariff to take effect so I can call up and pay the remaining 2 months on my contract to cancel it week later the tariff is still showing the new upgrade and says I can’t cancel as I’m I’m contract until 2022. When the CEO office contacted me after an on going complaint I was accused of having the phone I returned in my possession and that’s why my plan wasn’t reverted back to the old tariff and was asked for a receipt of the return as the Vodafone system said I cancelled the return and decided to keep the phoneImagine if I never had that receipt and Vodafone frauding me out of 51 pound a month for a phone they have in there possessionTerrible service

Absolutely waste of time my husband has been a loyal customer for 10 years in January and always upgraded with them even though they were alot dearer on his last upgrade and he had to take a 3 year contract out with them but he did and and he accidentally dropped his phone he was told to take it into the shop and they would sort it ad it is still under warranty so we took in today to be told that its not under warranty because he is at fault for dropping it and for them to sort it it will cost him £300 safe to say he has seen the light and won't be taking out his next contract with them when it's due and he will listen to me in the future avoid

I went in to the Bolton store this morning to see if they could assist with a new contract at a lower price - currently paying £50+/month and I have been a customer for 12 years. Upon entering the store, I wasn't acknowledged, there were three staff in, all sat down doing nothing looking absolutely miserable. I approached a girl who I think her name badge said Lila, she didn't smile, didn't say hello, didn't get up, just looked at me blankly as I asked if she could help with a new contract deal and the process of keeping my number if I move network. The manner and tone was disinterested, and like I was boring her. She eventually gave me a price for a data plan I'd not even asked for and it was still a lot more expensive than the competitor prices I had given her. There was no effort whatsoever and she really wasn't interested in potentially losing a customer. Sky mobile here I come.

Absolutely useless. Had an appointment booked through vodaphone app for a battery refresh. Had waited 2 weeks and booked time off work to come and get it done. Turn up and they just said no don’t do that, despite me having an appointment booked. Didn’t even look on their system to look into it, just sent me away and said ring customer services. Appalled by their lack of care for the customer. Wasted a morning and they don’t even have a direct number where you can contact them! Will be leaving Vodaphone asap.

Staff really good and knowledgeable. Very helpful. A really nice experience.

Great service. Friendly, helpful staff who took time to workout the best deal for me and how I use my phone. Explained the options available and I'm very happy.

Friendly and professional service with a new phone replacement at a competitive price, well done Katie

Very helpful staff, I couldn't get on my emails, they helped me . Very friendly staff