Boots

This one star is for the instore pharmacy! I actually don't know why I even bother to try and use them because each time I go I'm left standing waiting for ages whilst staff mill about without even looking up or acknowledging customers that are waiting. I always feel completely ignored and end up walking away and taking my custom somewhere else. Even some of the staff serving in other areas of the store agree that the pharmacy staff are rude and don't deserve the custom! Honestly, all they have to do is acknowledge a customer and use the simple phrase I'm sorry about the wait!" It's basic customer service!"

I went to the Number 7 counter looking for advice on skin care. I had no idea they were having an open day. WOW, I got to sit with a group and we were introduced to a full range of skin care products. I then went to a lady called Wendy who did a scan of my face and recommended a whole range of skincare items. I was so impressed I purchased them all and spent just over £110, but with all the offers eg buy 2 get 1 free, £10 off if you spend £20 plus an extra 10% off on the day. I totalled it all up and the value came to £260 oh and I got a free gift!!!! I was blown away with the advice and my new range of skin care. Thank you Wendy Goodwin, thank you to the manager who did the chat and thank you Boots

We all know what Boots offering is, and it does it very well, there's no equivalent

Absolute shambles. Faulty gift card. Branch advised ring customer care Customer care says only branch can help. Customer care also too short staffed for a manager to speak to me in relation to my problem. Well done boots great customer service.

Was in here today and helped by a lovely lady called Kelly on the makeup counter. Could not do any more for me than wat she did amazing customer service and amazing lady thankyou

Went to collect prescription the staff member was very rude. Made me feel like i shouldnt be there as she was having a chat with other staff about nothing to do with work.... then threw my prescription on the counter

Always have staff that will help and offer adviceClean and well stocked shop.

5 star review necessary for an impromptu visit to the cosmetics department recently which resulted in what can only be described as a true shopping experience (thank you to Sarah, especially). Not one to give reviews generally, I wanted to praise the team for their exceptional advice, friendly approach, and patience, as they ran through new options and makeup tips geared towards achieving my stated 'minimalist' look. I was not pressured to buy what was on offer but was sold on the confidence in the product range exuded by the staff. In addition, I appreciated being offered tester pots through which I could trial their more expensive products before buying. I am delighted to say I am completed hooked on the Lancôme Cils Booster Lash Activating Serum and Hypnôse Mascara I purchased which gives the natural but enhanced lash effect I was after.Thank you girls for what became an unexpectedly uplifting experience - one which left me feeling valued and excited about my new purchases.

Rude staff at the pharmacy and made us wait 3wyarter of a hour as they went to have a chat at the back never using them again