North East Auto Services - Gateshead

I've driven passed here a couple of times thought it looked decent and reviews were positive, so decided to come here.The lad on reception was canny (think his name was Ben) I told him what was wrong (I thought possible fuel leak) and even though I could tell they were busy he said they would sort it for me and give me a ring.I had only been gone 15 mins when they phoned to tell me what was wrong. (No fuel leak luckily) and what I needed to do.When I came back I spoke with Michael who honestly was so lovely and a nice bloke. The service they gave me was amazing. Can't fault it one bit.I'll definitely be coming back here when my MOT is due later in the year and anything I might need before or after!Thanks so much again. I'm so grateful.

I’m living near the area for a year so wasn’t able to go to my usual garage. I’m a single female and I don’t know much about cars and I was very worried about going to somewhere who would rip me off. I turned up without calling ahead and they were incredibly lovely and I left the car with them. Under 2 hours later I had a call from them to explain the leak from my car was the air con cooling system and sometimes this can be a lot of water and to keep an eye on my water tank but if there’s no changes with it there’s no problems and that they’d also checked the washer fluid wasn’t leaking. Their customer service was exceptional and they were never patronising towards me (which I’ve experienced at other garages before) and they didn’t even charge me for this which I was incredibly grateful for. They are very trust worthy and if I have any issues with my car in my last few months of living here this is where I would go. Would highly recommend!!! Can’t praise them enough!

Honest, reliable and rapid service on both occasions I’ve used North East Auto Services at Gateshead. First they rescued a poor job done by a dealership at half the price the dealership quoted, and recently they completed an MOT plus the associated repairs needed within less than half a day at a very reasonable price.Would recommend without a doubt, and I will continue to use them for all my vehicle servicing and repairs.All delivered with exceptional levels of courtesy and customer service I might add - a rare find!

Such a good company, the service is very good and the staff they are very kind. Every time when I go there they are always helpful

Avoid at all costs.Went for a MOTWhat a waste, came back with over £1,000 of issues and a failure on MOT.Toke to another garage who questioned the faults that had been found to only find 2 faults all said and done cost £250.Big difference.I’ve never left a review before but I felt this calls for it. Horrible business practice to try getting so much money from customers

Absolutely amazing, car was fixed within the next day, better price than what was expected l. Can’t thank them enough. Amazing place

Fantastic customer service, fair price and upfront - best garage I've used, highly recommend

Grateful to North East Auto service for speed of their work and service they provide.From the front desk, Steve, to the lads in the garage, I was very happy with the work.I will be returning in May for my MOT as any work that needs done they do offer a payments scheme, I'm sure I saw this, if the costs are over a certain amount.

The team at the Bensham branch are first class. Service with a smile and go the extra mile. The guys on the ftomt desk, Steven and Shaun welcome in and give the 5 star treatment.Rob who fixed attended to my car was excellent and took care of my car and knew exactly what was the issue as other garages had been unsure. .This garage is fair and a good price compared to others. I saved £100 .Thanks guys !

Professional and quick to attend to your car issues