Coventry Building Society Merry Hill

Lovely staff, Sarah has been there a long time and is always a pleasure to chat to. Debbie has been a great help with my mortgage in the past, I would fully recommend.

Excellent service and friendly staff, had to deal with some paperwork here this week, arrived without an appointment and was dealt with after only a small delay by staff who were knowledgeable on processes. Thanks you.PS the later finish in a branch is to be commended.

Always Great service not in the finance court but now in the main mall next to Anne Summer's across form M&S Lady's store. Much nicer and more accessible location!

New business deterrent team.Shocking service impossible to open an new account without hassle!My son has a junior ISA with this company. I have a 6 week year old daughter and was trying to open one for her. First I callled to try and book and appointment. I was told I couldn’t and just had to walk in. I went in on a week day after lunch. There was 2 cashiers there twiddling their thumbs. I was told someone else was coming back to open an account in 25 mins and would have to wait till they had their appointments once they were back. There was a lady sitting down with a customer so I am guessing she then had another appointment then could see me. I said that wasn’t convenient as my daughter will need a feed. She said she could book me an appointment for another time as they have inconvenienced me. I explained it’s been a inconvenience from the start not being able to just book an appointment. She said I could open it online which I said I could do and asked her to take details of the birth certificate. Then it was a mother issue where she said she couldn’t send it to head office without an account to attach it to so I could still need to send an original birth certificate even though they had seen it.I tried to call the branch to speak to a manger and was told she was busy and they told me my number was withheld so couldn’t take my number for the manager to call me back. I called head office straight away with the complaint and they could see my number. The team at Merry hill are lazy and incompetent- everything is a hassle. I will be moving my sons ISA and opening my daughters account elsewhere.

Staff are really friendly and helpful.

Great staff and well informed.

great staff very pleasant and friendly..not rushed and nothing is to much trouble......thank you

Lovely helpful staff