South Wales Vets, Risca

South Wales Vets, Risca has been amazing as always! Very transparent with costs, the visit was productive and to-the-point, the receptionists are always helpful with booking follow-ups to suit my schedule. I love this location.

Had a good experience here as we brought our cat here. Pleased that the vet didn't try to fleece us for all our money, even saying that she won't recommend one of their products as it can be found cheaper elsewhere. That's appreciated as vets are known for trying to get every penny.

I have just cancelled my monthly payments at this vets and moved to another practice. The reason I have taken this step is that I was nine minutes late to my appointment, and when I arrived the receptionist pronounced that I had lost my appointment because I was over five minutes late. So because I was 4 minutes beyond their cut off, I could not see a vet and endured a completely wasted visit. This was stated without apology - even though I apologised for being late - and notwithstanding that I have never been informed about this policy. There were no other customers in reception at the time, which gave me the impression that they could have seen me if they had wished. Very disappointing.

The staff are incredible at helping customers to manage their emotions around pet treatment and are always very supportive and understanding. Their patience makes all the difference in allowing customers to process the information and feel comfortable to ask questions, no matter how stupid the questions may sound.

OK big improvements have been made , staff absolutely lovely you can tell it was not just a job to them . Great service and alot of information and kind and gentleness when it came to my kittens, thank you.

A very professional and knowledgeable vetenary practice who listen and answer all your queries and are made to feel at ease.Would highly recommend this practice to anyone with pets.

A great little vets practice with great staff who are experienced and pleasant. Our dog agrees too.

To have trusy in the vet looking after my dog was something few vets have not given me as much as SWV. I left Narla for xrays without worry. Trust and confidence in the people looking after Narla comes before money or location.

Lovely staff, John the vet is absolutely fantastic and is new to this practice. John has operated on our dog Suki 3 times this year and has been brilliant! What a lovely man! We wish him all the best for the future xx