Graphite Plumbing & Heating

Shopped around for an estimate for an air source heat pump on my semi detached 1997 build in October 2022.Install, which took place in December 2022, required the removal of a number of microbore pipes and new radiators.The company came in competitively on price compared to others and they were honest about what needed to be done.Relatively few ASHP were being fitted nationally at that time so there were few plumbers fitting them. Most were pricing in stuff that didn’t need doing such as a crane hire?? (£800) and or scaffolding to locate ASHP but graphite seemed a bit more flexible and positive about the install and managed to lift into place by hand :)The £5k government rebate was a big draw on my decision to go for itFew problems arose which they hadn’t factored in for but they accepted the cost of the additional work without problem.They’re workforce were all friendly and they were honest about the fact they weren’t familiar with the particular unit they were fitting (Samsung) but they sorted out all the problems in the end and I was delighted with their workWould, personally, highly recommend them.

I've scheduled gas engineer to disconnect old gas hob, but no one came in. When I've called the company I was told that the lady that made the booking was off sick.Very unprofessional. Another company came in and did the job in 5 min.

Decent local plumbing and heating company. Professional from start to finish. Easy to book an appointment, the plumber was punctual and the work carried out to a high standard.

Like a similar review I was sold an unvented system, promised that I won't see any drops in pressure when using water from multiple sources and now I'm told I need an additional pump. I also had graphite fully remodel my bathroom. I cannot recommend them to anyone based on the quality of finish and issues with communication. I hate leaving a negative review for a small business but I hate more paying for substandard services.

Very pleased with the en suite (minus toilet) masterminded by Paul (project manager) who deployed the plumbers, plastererers, painters, carpenters and electricians efficiently and the friendly manner the tradesmen undertook the jobs.The whole project from design to finished product, is now an asset to the house, was undertaken professionally and at a competitive price.

Graphite has worked as my contractor to do my house renovation since Feb 2022. Chris Hobson, the owner, suggested he had a side-line building company to carry out building work. In my case, it was the extension of the kitchen, lodge, conversion of the garage to the granny annexe plus family bathroom & ensuite. Our house was a lovely old but well-built detached house with a beautiful garden with planning permission, architect drawings, and engineering calculations, party wall surveys.In reality Chris is a plumber who has poor knowledge of building work, and he fell out with his builder soon after they started our project. Therefore he hired an unqualified builder Lee Hewett.Due to the poor quality of the work, there were multiple leaks on the 18th of December from the newly built roof. After 4 weeks without intervention, we had mouldy walls and damp. It has cost us a great deal of delay and stress, despite the extra cost to re-do the whole roof, energy bill for heating up the damp, surveying, as well as the awful waste built up in our both front and back garden.Our neighbour has complained about the way Graphite and his sub-contractor carried out the work, as well as the damage of their garage door and drive way.I had to stop graphite ruining my house.

I think Graphite is probably the most helpful business I have ever dealt with.I needed advice about my boiler (installed by them a decade ago) and phoned the very efficient office staff. Chris respondily speedily and helpfully, and with advice and guidance my problem was solved. Chris also offered an operative to call in.I cannot recommend Graphite highly enough.

They plumber had a lovely manner + very professional, he did a great job and made sure everything was clean and tidy when he left, I would definitely use graphite again.

Can't fault the plumbing or the boiler. but never again trust the sales department. Only needed a boiler got a whole new plumbing system on the recommendation of the sales person who promised me it would work better than my current gravity fed system with a pump. The unvented tank he persuaded me to get is no better than the combi system that I was adament I did not want. Now they are recommending a booster pump, but I need my own resivoiur which takes up more room then my original system and of cause I would have to pay more money to them. Can I trust any further recommendation. Leartn a lesson though research myself.