Lugana Restaurant

I dont go here often enough. However, every time I do there is one thing that stands out more than anything I experience elsewhere - and it's a real insight to a place. The gents toilet in Lugana are spotless. They are the cleanest I have ever seen anywhere. I could eat my dinner in there, they are that clean. That tells me all I need to know about the kitchen, Service is always great, food is always great and prices are great too.

We didn't know about this restaurant, it was recommended to us and we are so glad we decided to dine here. We had a laugh with the staff, who were all very friendly. The food was delicious and I would highly recommend this restaurant. I had Meat Cannelloni and Tiramisu, they were both delicious. We will definitely be returning.

Lovely restaurant and the staff are so friendly. They have a lovely no cheese pizza and pasta, so if, like me you you have a dairy intolerance, you can still enjoy the food. The decor is also really pretty, and there is always a great atmosphere.

I had been tempted to dine at this restaurant for some time now because of its good Google reviews. Unfortunately, I was quite disappointed with the whole experience. First of all, the customer service was abysmal. There was only one person taking food orders while the restaurant was full, even though there were many servers wandering around the tables without appearing to be busy. The food was okay. Additionally, when requesting the bill, there was, again, only one person available to take it, and I had to ask three times before I finally received it. Overall, the customer service was awful, much like my dining experience. I will definitely not be returning.

Fantastic food and service. My first time here will definitely be back!!!!

It was a very nice experience dining here. Welcoming and friendly staff. Enjoyed the food and ambience.

We've been here several times after moving to the area a couple of years ago. Every time, the food is excellent, the service is to a high standard and it's a lovely place to be. My favourite Italian!If you like authentic Italian food, this is the place for you.The mussels are amazing and they do a pasta dish named after the restaurant which is lovely.

Offensive!Firstly, backed up by the high Google rating, my wife and myself walked in at around 6:27 PM and got accommodated with a table to sit on. Very quickly being asked for drink order and the drinks came very promptly. After that, received no further attention from any staff to care about the food order from our table for 20 mins. They just walked by and walked away. Then we approached a manager-like mid-age man (let’s refer him to Mr. A) to ask for food order service, and he said he had to sorted out the other two tables before he could take ours. That sounded reasonable. However, after waiting and waiting, we became confused why other staff could not came to take our order. Then we asked other passing waitresses/waitors with pens and pads in their pockets about the food ordering. Surprisingly and more confusingly, they couldn’t do it and had to grab Mr. A over. So, the conclusion upon the above feedbacks was that ONLY ONE MAN CAN TAKE FOOD ORDER IN THIS WHOLE RESTAURANT! No wonder we had to wait for ages to have some food. Finally, after 1 hour waiting at around 7:30 PM Mr. A took our order. We had 3-course dinner for both. After ordering the starters and the mains, we were trying to order the dessert together, but Mr. A insist twice on ordering the dessert after, about which we felt a bit weird but did not say anything. The food came quickly, no complaint in terms of portion and taste.However, after we finished the main course Mr. A came to collect the used plates and I asked Mr. A if we could pack up the unfinished main course and asked “can we order some dessert please?”. He turned a bit impatient and said “Ok, relax, this is a restaurant, not like a Chinese buffet (we are Asian faces) with fast food, it takes a long time to cook the food, just relax and take it easy.” Then my wife confronted him “Chinese food can take a very long time to cook, and is there any problem to ask to order dessert after we have already finished the main course?” Sarcastically, we did not complaint about the 1 hour waiting time before someone could take our food order and he would like to lecture us about his food making and dinning manners. I asked him “What do you mean by ‘not like a Chinese buffet’?” He tried to explain and said he had no offence but words lost all meaning to us at that time as he mentioned CHINESE buffets in the first instance, it felts like that ONLY CHINESE buffets, not mentioning other countries’ buffets, were the cheapest place to have food in rush. Apparently, he had a strong bias and stereotype on both Chinese people and Chinese food and subjectively presumed that we were Chinese. Following his philosophy, we were Chinese people, and we frequently dropped by Chinese buffets to only have fast Chinese food and did not have the decency to properly sit and enjoy the slowly-made fancy food in his fancy restaurant. Ironically, what he did not know was that most Chinese people do not go to Chinese buffets as they did not provide authentic Chinese food which can take days just for preparing one dish on the table and you have to reserve the dish depending on the availability when you reserve the table!Afterwards, we refused to order the desserts which WERE INCLUDED in the 3-course dinner, and a young lad came to us and tried to sort things out. He said he felt sorry for what his father had said and he would like to compensate by offering discounts on the bill and suggested us take the dessert home and he could make them himself in the kitchen in no time. No complaint about him as he came across with a very good attitude. It was just the experience that had been ruined and we were not in the mood to have any food. We refused the discounts, and the final bill showed the price of the two 3-course dinners and they took the drink price off, but we did not take the due dessert anyway. Just paid and left.Overall, it was a terrible experience, if you could not bear the slow pace to enjoy the food or you are Asian faces, avoid at all possibilities.

Fantastic experience tonight. Very attentive staff. Lovely food. First time here. Will be returning. Definitely recommend this restaurant.