Camden Group PVC Windows & Doors

Where do I start...we ordered one window from this company in October last year to see what the company was like before putting a large order in. The order arrived November and we were very happy with the window and service. So we decided to put in ano of about 8 windows. They arrived middle of January and 2 glass panels were broken but luckily it was from the same window. The driver explained the company will be replacing them andIand told the delivery driver that it was not a problem as these things happen and I look forward to receiving the glass panels. So we decided 2 weeks before lockdown and a month after the order had arrived middle of January to go ahead and order 2 doors from this company too as we were really impressed, BUT this is where it all goes downhill. From the middle of January up until now I have had not one phonecall explaining where my order is. Then when I did call around April I spoke with a guy called Lee who was very helpful but told me the glass panels should have been with us way before lockdown and he couldn't find them so he re ordered them. It is now the beginning of July and for the past month every time I call the company says yes it should be getting picked up and delivered to you in 2 weeks. NEVER happens because they've told me that for at least 6 weeks!!!! Then if you request a call back they never follow it up and NEVER call you back. So if your looking for relatively good windows with THE WORST CUSTOMER SERVICE IN THE WHOLE ENTIRE UNIVERSE AND ARE WILLING TO WAIT A LIFETIME FOR YOUR WINDOWS THEN THIS IS THE COMPANY TO CHOOSE. We actually have a renovation project and we are going to be rebuilding our porch and replacing all the windows and doors in our garage but looks like we will be going with another company.

Very professional