Canadian Spa Company

Impressed by the Customer Services.I had a Swift v2 current unit that was giving me problems, one phone call, tciket logged and a few days later i had a replacement unit at my door being swapped out for the old one. well done to Ali in the CS Team.

We bought a Swift Current V2 hot tub from Canadian Spa Company, but when I came to fit it up we found that the PCU kept cutting out and showing an error. After contacting them, their troubleshooting guy (Ali) went through a whole list of possible solutions with me. This took a few days and was a bit of a pain, but obviously we had to follow the process. In the end, it was determined that the unit was indeed faulty and Ali then arranged for a change-over of the PCU for us. We now have a fully working hot tub which we are very pleased with. Many thanks to Ali for the excellent service.

We ordered a Toronto hot tub from B&Q and upgraded to the Toronto SE. The after sales service was managed by Canadian Spa directly and they have been fantastic. Tony was wonderful at keeping me informed with updates about my order and installation date during lockdown. On the day of installation, Graham and his team arrived and were very helpful with their advice about which way round we should position the hot tub for use. I am difficult to please but I could not fault them. They also explained what we need to do to maintain it.The hot tub itself is lovely. The built in speakers and coloured lights are a nice touch. We love it!

Absolutely shocking customer service. Had the spa a little over 30 days. I called up to report 2 faults (lid keeps deflating and also unit keeps cutting out). The first man just said well that’s why we send spare valves as this happens 90% of the time. I asked for the gent that sold it to me (Xavier) and he was ultra rude. His response was it’s out of returns. He was also started to get very agitated with me asking why I’d asked for him. Then I asked to make a complaint…..I asked what the turn around time for this would be and he rudely told me he was putting the phone down and ended the call. AVOID THIS COMPANY AT ALL COSTS! Shocking behaviour and treatment!

After a little wait for the delivery of my Chilliwack sauna, no reflection on Canadian Spa Uk I hasten to add, I was total blown away by the quality and ease of assembly. Within an hour and a half of delivery I having my first sauna. Just what I needed in these Covid lockdown times and I would totally recommend this product/company to supply what it says on the packet.

First of all id just like to say many thanks to Tony who was so helpful, when I was deciding to buy a hot tub tony answered all my questions and any doubt's I had, the service was second to none absolutely brilliant on the day of delivery Gary who installed the hot tub was friendly and very professional and once the hot tub was up and running explained everything I needed to know very clearly top guy. me and my family love the hot tub my 5 year old is wanting to be in it all the time, I got the Toronto hot tub for my 50th birthday from my wife and I couldn't of asked for a better present its a fantastic productagain many thanks to Tony and Gary at Canadian spa company

Person I dealt with at Canadian Spa Company: Adam MillerI went to switch on my hot tub after being off for a few months and hasn't got any power showing on the display.I have corresponded with Adam before in 2021 when we had a new pump fitted and job done well and no complaintsGood Points this time:asked me to send some pictures and gave me some trouble shooting advice by email. After trying these i confirmed they hadn't worked and would like them to attend and repair.Now onto the bad customer service this time:Adam informed me i would have to pay for all possible faulty parts before they came out and then they would refund me once the job was done for any parts not used! Circuit board £390 top display £150 plus call out and first hour fee which is £160 plus there might be some other parts i need to pay for before they attend just in case.This is my email i sent to Adam:Hi AdamSo I have this correct.You want me to pay for various parts that it COULD be and then the engineer attends and you credit me back the cost of the parts not used.Two of the items you quoted to me on the phone would have been over £500 plus you wanted £160 call out and first hour fee.So minimum you wanted me to pay UP FRONT is £650!As for your statement ‘that’s how it used to be done’ is laughable.I wouldn’t mind but you have been out to me before to replace a pump and there wasn't a problem with payment etc.His reply:YOU ARE CORRECTyes originally an engineer would visit and charge while on site but that has changedI asked what it had changed?His reply:Hi Adrian,management discretionThanksAdam MillerI HAVE NEVER HEARD of this before. Pay for all the parts in MIGHT BE and then we will come out to take a look.Really disappointed with the company and Adam

We have had two hot tubs from Canadian Spa and in all cases they have provided good value for money and fantastic customer service. Recently, we had an issue with the RCD power cable for our Gander Spa and Ali was very quick to respond and get a replacement sent out. The process of changing it was also very straightforward once you got the side off of the unit. I wish other vendors were as quick to respond!

Love the product and also the service. Ali was brilliant and helping me resolve a small issue. Thank you!