Three

Very poor service .after 6 days still my number hasn't working and store collugue give excuses for this. Never recommend this sim card to anyone .

Visited the store to get my upgrade lucy was extremely helpful it was completed quickly and efficiently I would really recommend the company to friends and family

Very helpful, the girls in store were amazing, helped me set up my new device and answered my questions with no hesitation.

Great experience, got royalty treatment, Thanks Vessy

Everyone that I met in the store and have spoken to on the phone in customer service was amazing and I said if it weren’t for the network service being terrible where I live I would stay because of the customer service. But then I met the assistant manager called Karin. Never in my life have I ever had anyone in customer service speak or approach me like that. Not only was Karin rude she kept cutting me off I had been in the store three times in a space of week and each time I had to speak to her and it was horrible. I asked her where the actual manager was and Karin said ‘I don’t know I’m here they’re not’. I asked what time the manager comes in or days they would be in she just looked me up and down and said she doesn’t know. Karin was meant to cancel my sim contract she did not. I had to come in again and still she took no accountability and said she doesn’t know what happened but surprisingly the third time I went into the shop it got cancelled. I tried to ring the store no one answered I even ended up ringing highcross three to see if they could put me through but still no one answered. Everyone apart from Karin had decorum. Someone with a rotten attitude and has no empathy shouldn’t be assistant manager there are people in that store who I had a 2 second conversations with who actually had amazing customer service skills and were willing to help who actually should be assistant manager and should be getting paid a managers pay check are not.

Zak was a great help with sorting out my new iPhone and three contract. Thank you so much!

Unprofessional they need to be trained staff was sitting while i was standing no manners at all i went there to replace my existing sim i m with three for more then 10 years very disappointed

Customer service, after sales, is so important and often overlooked, particularly when the time taken to sort out a 'small person's problem, gets in the way of making another sale. But today, Manager Wade went beyond his call of duty to help. He deserves recognition for this. A good ambassador for 3. Well done, thank you Wade.

I would like to say big thank you to Hayley, Zak and store manager for being so helpful and supportive throughout, really appreciate their patience. Thanks a lot for your support.

They are offering three months free if you buy a new contract or change from any network to 3