Lush Cosmetics Sunderland

Laura was so helpful and kind, she really knew her stuff and gave me a great tip about using the wax melts in my burner first then putting it in my bath after and I love anything eco friendly like that! Such a lovely person. And GREAT products! Lush is lush, as are the staff!

I approached Lush (Bridges, Sunderland) with no knowledge of what would lie ahead. So many people who worked there approached me with their elite customer service skills but I was a shy puppy, the words SNOW FAIRY" blaring through my brain as your staff approached me like a Red Cross worker. One individual alerted me of the scarf/bandana situation

I’ve lost count the many times, I’ve enjoyed and absolutely loved taking my daughter to the Lush. There themed experiences and make classes are phenomenal value for the ticket prices alone. But much more importantly and special for the reason we will always go back is for the girls. The girls Helen, Beth, Hannah, Liv and Laura who make it the most memorable and best experience. Welcoming us, always super friendly and very approachable. They care about us and take time to chat and invite us over to share new products and demonstrations.I like to think we’re somewhat friends now as I am always instore looking at my next purchase or ticket releases because they just a wonderful bunch of girls who really make the store LUSH!

We had a gorgeous evening at the Lush Christmas Launch Party. The staff were really helpful, friendly & knowledgeable. They recognised my two children from the previous Halloween Event.We brought a couple of friends with us this time. Would definitely come again to any more events that they have on, great time to ask for any help, try out products that you wouldn’t normally go to, overall we had a lovely evening at the event & looking forward to the next one x

My original review got edited in error because I was trying to leave a new one so I will re-do itJess B made my daughter feel so special and my little girl really enjoyed making bath bombs. Jess B really went above and beyond and was the nicest person. Everyone made her and my husband feel very welcomed. I always enjoy visiting Lush, great products and friendly staff.

We came to the Christmas party tonight and had a great time. We have been shopping at this Lush store for years every time we go through to Sunderland we always have to pop into lush and buy every bath bomb we don't already have! This is the first time we have been to a one of the parties and we all enjoyed it and are looking forward to the next party we can attend! Loved the bath bomb making especially and can't wait to try it out! The staff are always really helpful and kind highly recommend this store!

Emily happily set up the bath bomb making kit for my 9 year old daughter. She had so much fun making her cow bath bomb and we will definitely be back. The staff were so friendly and helpful in the Sunderland store today .

On Thurday 19th October I visited the Lush store in Sunderland, Bridges Shopping Centre. I attended the store because since the birth of my son 9 months ago I have experienced dry and itchy skin. Not long after I entered the store I was approached by a member of staff called Laura. Immediately she was welcoming, friendly and warm. She asked me why I had attended the store that day and I had explained that I was looking for a product to help with my skin. Laura took time to listen to me as asked questions. After this I wanted to purchase the Dream Cream. Laura then presented me with a tub of Dream Cream to take home free of charge and explained the 'pay it forward with kidness'. I am not leaving a review because I got a freebie as my husband and I often shop at Lush. I am leaving a review because of the care, time and kindness I received from Laura. The free product was a lovely gift but aside from this I just wish to send gratitude for Laura's time she took to speak with me. We often visit and shop at the Sunderland store and Laura is a shining example of the dedicated staff that work for Lush. We love the Lush products but one of the reasons we always shop at Lush is because of the friendly and caring staff in our local store. Thank you Laura and thank you Lush.

Awesome customer service from Hannah today. She was incredibly knowledgeable and took time to listen to my needs. She asked appropriate questions to suggest options & help me choose the correct products. Friendly, fantastic service from all staff in this store - thankyou!

Visited for the snow fairy launch party with my wife and daughter. There was several activities and the staff made it a magical evening for my daughter. We often take our daughter to make her own bathbomb and she loves it and the staff is always friendly. My family and i give the best recommendations.