Malmaison Liverpool

Rooms were OK, but would expect a stocked fridge and a coffee machine at this price. Staff very friendly and helpful but one of our rooms wasn't ready when we arrived meaning my elderly relative had to sit around for over an hour when she desperately needed to get into her room for a rest. Food, drink and cocktails all good.

Went here Sunday for a meal with family. 5 of us vegetarian- one not. Absolutely the worst meal we have ever had . Veg brought out but no gravy ( don’t do vegetarian gravy) - no flavour at all. No substitute for Sunday roast in place of meat!!!! Never before in far more reasonably priced places to eat has this ever happened!! Expensive and very very poor- would certainly never recommend!!! NEVER AGAIN would we go there!

The room looked nice and the staff were friendly. The lighting in my room was quite dark, it could have done with better lighting.I'm giving a 3 star rating because I woke up at 6:30am to the gentle smell of sewage in my room, which presumably came up the gurgling shower drain. I wish I had shut the door to the bathroom.My colleague had a great stay, so I guess I got unlucky. I was only there for 1 night, so the hotel didn't have a chance to rectify the situation.

Great hotel with staff really prepared to do a bit extra. The tale of my list parking ticket, car key and jumper I hadn’t even noticed was still in the wardrobe was resolved happily and by wonderful staff.Location is great and the half board deal good value.

Really like this hotel especially if we get the sea/estuary view!It looks mint at night facing out to where the cruise ships and boats come in.Big bath is fun lol.Cocktails amazing.Food's ok, bit pricey for small portions but tastes good.Staff are nice too.Oddly something was going on in the adjacent room the entire time we were there, even at night, like some kind of deep clean or maintenance?The door was constantly opening/closing, at least once or twice an hour.I get the impression some guests had trashed the room or something and the staff were trying to turn it around in there, kinda felt that was at our expense though as adjacent guests!I'd give it 5 stars normally but the room thing was a bit of a micky take if I'm honest.

Fairly chic rooms with mural/map wall covering, odd having the toilet in the shower (sort of). Was hopeful of the shower but big head means little pressure so you get showered but gently. Have stayed twice and both showers the same with almost no temp control. Breakfasts were excellent and the bar/reception area is very stylish and relaxing which don't always go together. Bar service was indifferent but on the whole, quite pleasant and will use again

The highlight of our stay was the restaurant, their food and the staff. Delicious choices. Everything we ordered was excellent. And the wait staff was knowledgeable, attentive and warm, even when it got busy.The room gave luxury vibes but had some weird design choices that made it less functional. Still, nice for a overnight staycation.

We love this hotel and visit often. We walk along the Riverside to Albert Dock which is just far enough and has lots to see. There is a car park next to the hotel which is quite expensive but so convenient. We generally upgrade to make sure of a river view but I'm not sure whether this is entirely necessary.

We stayed for 2 nights at the end of September and had a brilliant stay! The rooms were clean, comfortable and nicely decorated, the public areas were modern and really striking and the dockside location was very cool and convenient. The food, drinks and atmosphere in the bar/restaurant was a definite highlight - we enjoyed cocktails and food both nights and couldn’t fault it! All staff members were professional, attentive, friendly and really added to the positive experience, especially Connor and Rebecca who looked after us in the bar/restaurant. Big thanks and looking forward to returning next time we’re in the city!