Northwood Estate Agents

I am not a tenant of theirs, and that i thank our lord for, today i recieved a telephone call from my housing manager, she voiced concerns, solely based on what someone at Northwood said, the dwelling above me has had squatters resident there, this is the type of agency that doesn't care as long as the rent is paid, i constantly complained about the behaviour of the 4 squatters they had in and they wouldnt even respond to my emails and messages, the squatters had the cheek to use my allocated parking space too, i sent them photographs with repeated requests for action, and at times the frustration got to me, so my words and language weren't always polite, but what did it matter anyway, they never responded to me directly!Instead, the snakes" breached all codes of conduct laid down by the property ombudsman

Avoid at all cost! Absolutely useless and incompetent staff. They booked me for a viewing at 10.45 and cancelled 15 minutes before after I had travelled 2 hours to the place. They then rearranged to 1pm. I arrive at the property and no one is there. No phone calls or contact number given and the office closes at 1. Called the building manager who wasn't even aware of a viewing.Very poor customer service and communication. They really don't care about their customers

Ignore the bad reviews you see, I'm an estate agent my self and I was skeptical because of them but Northwoods were amazing. Communication was 10/10 and we got sale agreed tied up and completed within a month and a half during the Christmas Period! 5*

The director is a nice friendly chap - but the company is unprofessional I took my property off with them.

I am not someone to complain and make negative comments unnecessarily but this agent will deduct from your deposit for wear and tear which is not allowed!. I am currently taking legal action against them! Be careful of them.

1 star is too high for this disgrace of an agency. Northwood agency are abysmal; they lack any decency, or compassion.Moving Into a shabby 3 bed student accommodation, it was safe to say we weren’t filled with Optimism - frequently incurring problems around the house. We found that Northwood were incredibly slow at replying to our messages informing them of our troubles. The washing machine broke down 3 times, and after numerous phone calls and exchanges of emails, it took a whole 2 weeks to get it fixed. Our property manager, Katrina, was an incredibly monotous, cold-hearted character who will offer you no additional help should you require it. Upon moving in, we were only given 3 keys, 2 for the backdoor and 1 for the front door. This represents a tremendous fire hazard, not having the necessary keys each to escape should an emergency occur, however informing Northwood, it took a whole 2 months to cut keys for the front door despite them having numerous spare sets.This is only a taster of the issues you will face if you decide to use Northwood agency. They will attempt to keep your deposit by finding faults in the most minuscule areas, such as charges for bad quality duvets even though no one used them. They are a disgraceful agency and if you want any taste of decency, avoid the disaster of a business at all costs

We were previously looking at this estate agent as we are looking to move but now we refuse due to their disgusting behaviour! I have a flat basically next door to their building and pay £160 a month to park by here. Upon arriving home from my 13 hour night shift on in extremely busy hospital department, I pulled up on the public land at the back of their property to wait for my partner who I had to take for an appointment. While waiting, an extremely rude member of their staff informed me I was in someone’s parking space despite there not being spaces marked out and no signs anywhere? To add to this, there was plenty of spare room to park. Too tired to argue I politely moved out of the way and waited in my car for my partner to come out. After waiting for a couple minutes I pulled up out of the way, in front of the gates of another business that I knew was not yet open to run inside my flat and see what the hold up was. As I arrived inside my flat my partner was ready to leave but we decided to wait and two women came out and started to show disgusting behaviour for grown adults who are meant to be representing a company. We filmed these individuals use some sort of spray to stick multiple unnecessary notices to my car. I understand if they want to park there but one note under the windscreen wiper would be sufficient; vandalism was unnecessary! The notes stated that the land was private property and they pay to park there but since it’s a back alley with not signage I decided to investigate these claims and have been informed by the council it is public land and not owned by any business. Therefore, I believe their behaviour was childish and not what a respectable business should be doing. The note also stated that my parking several metres away from any of their buildings, property and vehicles was affecting their business, but I find it more believable that it’s the unprofessional and childish employees they have vandalising and smoking out the front of the building, in front of potential customers, the issue with their business. I liked to think this was an okay company but now I refuse to give them any acknowledgement due to their rude, lying and unprofessional staff. The vandalism on my car caused damage that needed paying for as the spray they used would not come off and glass will have to be replaced. I have reported their behaviour and the appropriate measures are being investigated and hopefully put in place so I can claim back the money I’ve lost and show them the consequences of their actions. Whether they take this seriously or not is unlikely as it seems to be a bunch of children working there!

0 STARS STAY AWAY! Find some where else to rent from. No support for tenants such as repairs involving property such as no heating and hot water also problems with mice and when landlord wants house back you get evicted. As a customer to Northwood you’d believe they’d offer some kind of help towards alternative housing but no they put you to back of the queue and force you out. Then you are slapped with a no deposit return and invoice to remove furniture as were given no help/time by the agents to actually move or find another property. Sickening how they treat people.

Worst estate agent ever found.Don't rent from these people, they have a funny rule which is if you have been with your current employer less then a year they ask for grantor. It doesn't metter if you earn 200k a year or more.Very stupid set of rule.Don't pay deposit, they are thief. Use different agent.Useless company.

Northwood is cheater they are taking holding deposit and rejecting applications because of smallReasons and finding reasons to reject the application.I lost my holding deposit they didn’t even informed by email regarding the holding fee deduction prior to the procedure.I think this is the first agency taking holding deposits when application rejection happen.Northwood suppose to take only few charges that would be reasonable price .I am so frustrated.