Hercules Wine Warehouse

Worst online shopping experience ever. I ordered a Geoff Merrill Cilento 2011 from their website. It showed they had it in stock so I made the decision to buy 6 bottles. I then received what I hought was a courtesy email telling me the vintage was 2912 but they still had the 11 and it would be shipped out immediately. I replied thanking them. So far so good until I received the wrong wine! I called and spoke to a nice chap who told me the lady who deals with online ordering would call me back and they would sort the problem out. I was happy until Sarah rang back Rude, agressive and completely unwilling to accept they had made a mistake, blaming me for not understanding her vague and ambiguous email. Instead of accepting their mistake, advertising the wrong item on their website, and offering to pay for return carriage as they are obliged to do under distance selling regulations, Sarah basically rared up at me on the phone then accused me of shouting at her before she hung up on me!! Paypal Dispute raised and American Express notified of chargeback. This rude and ignorant Sarah could have avoided this by understanding that she made a mistake and providing, at least, some level of customer service. I will NEVE EVER BUY FROM THIS PERSON AGAIN. ONE STAR AVOID.PS, I don't usually leave bad reviews but this time I am angry and will now leave a review on Trustpilot too

We were staying nearby in Ash and stumbled upon the place whilst parking next to the co-op; popped in and the helpful lady recommended two English wines, both of which were fantastic!

There was a great selection, really friendly staff and the wine I bought was very nice.

Hercules Wine is excellent. I have been using them for a few years. They are very knowledgeable and will recommend something in your price range - whether is £6.99 or £69.99. Whatever it is, it will be good. They have an amazing knack of sniffing out very good value cheaper wines as well as having an extensive selection of wines over £12. As a regular customer, you get to trust them and start experimenting with different wines, and discover why some wines cost more!

Lovely wine shop and really knowledgeable staff. Helped me make decisions based on what I liked. Stunning wines and so much better than anything you’d find at a supermarket.

Great selection of wine and very helpful staff.

Best wine merchant ever. Sarah and Kevin make wine choices easy, thier knowledge is second to none!

Superb selection of new world and old world wines with prices with bottles anywhere from £9 to £100+. A nice range of local beers available as well.