Prestons Garages Ltd

Prestons always offer a personal service, greeting me by name and acknowledging my preferences without having to refer to any notes.Prestons is a smaller garage than many because they do not concentrate on flashy showrooms, where you will often find salespersons abound to sell you a new vehicle, with little interest shown on after sales care.Prestons have always looked after my car very well when it has been in their care and many years ago diagnosed a fault that other Skoda main dealers were unable to trace - the original reason I transferred my allegiance to them.So, if you want flashy showrooms, go elsewhere. If you want a garage where they employ people who know what they are doing rather than technicians trained to analyse computer read outs, Preston’s is your place!

Had looked at purchasing a Ssangyong on a couple of occasions in the past. Decided to take the plunge and buy one from Preston’s. I can’t give a review on the car as such as it’s early days, but I’m happy with it so far. What I can say is the service I received from Ian the sales manager was fantastic, great communication throughout the process of the purchase. Extremely helpful in not only taking the time to go over the cars functions/features on collection day but also emailing instructional videos. An altogether very pleasant experience and if the cars as good as the service provided by Preston’s I can see myself returning to purchase another when the time comes.

Prestons were recommended by a family member, after we waited months for a motability vehicle from another garage and were continually let down.A suitable car was in the showroom, and everything was dealt with professionally and swiftly by Ian, so my brother was able to collect his new car within a few weeks.On the day of collection, Ian explained all the paperwork (much of it was done in advance), and then demonstrated the features of the car. He was very friendly and encouraged us to get back in touch if we needed anything or had any questions.This is one of the best transactions we have experienced with a car dealer, and I wouldn't hesitate to recommend Prestons if you are thinking of buying a new or used car.

Rude salesman. Didn't listen, talked over me very uninterested and unhelpful. Will be buying a car but not from them

Ian at Prestons Garage in Chelmsford was amazing. He explained all about the car. Sorted out the tax , log book and paperwork. Very pleasant and comprehensive. He even sent me videos he had made describing all the features of the car. What a godsend!

Ordered parts a couple times now for my faithful 18+ yead old 1.9 Tdi Octavia.It's cheap and does the job and I would not hesitate to have another.Kasey on parts has always been polite and helpful in person as well as when ordering parts over the phone. I often call with a specific part number having researched furiously and he always comes through with decent price and availability l.A refreshing experience compared to other car dealerships where if you aren't buying a new car you are treated as a waste of time.As long as I own Skoda vehicles and require genuine parts, Preston's will be my destination.

From start to finish I cannot fault the service I have received from Peter. He went above and beyond to get me everything I wanted for my brand new car.Was a very personal service and nothing was ever to much trouble for him and always communicated with me. I picked up my car today and honestly couldn’t be happier! Thank you again Peter for everything you have done!

Awful experience. Staff were rude and management didn’t care. I would not recommend and will never return

I needed air pressure in my tyres and have arthritis. I asked if they could deal with it for me and they were more than happy. Great service with a smile. It's the little things that count!

We took our 2006 plate Kyron to Prestons as it kept going into limp mode and our regular serviceman was unable to cure the fault. Casey at Prestons contacted Ssangyong, South Korea for a solution and has solved the problem. The car is performing better than it ever has!