The Bathing Machine

We went to the Bathing Machine because it is a small, local, family-run business. We had little idea of what we wanted for our new bathroom, but Sam was patient and helpful with lots of ideas, backed up with access to extensive data and knowledge of all the products. We had to have total trust in him as we were mid-Covid and visiting showrooms and suppliers to see products in person was next to impossible. Sam showed us computer generated views of the various options - happily repeating it multiple times with all sorts of changes that we thought we might fancy! And on that subject - he navigated with great skill the difficult waters of differing opinions within a household!The actual installation was quite an extensive job and the whole room was stripped back to the shell, but the team of fitters was as thorough as Sam in discussing the options for the detail and guiding us towards what is now something of a luxury bathroom, despite the limited space we had available. It would be difficult to pick out one person for outstanding work, but if we had to, it was be John, the tiler who was something of a genius! Our house is a small bungalow so the fitters were very much part of our life whilst they were with us. They were all a pleasure to have around.We would not hesitate to recommend the whole Bathing Machine team.

Sam and his team at The Bathing Machine were exceptional when we recently refurbished two bathroom in London. Sam created a scaled plan so that we could envisage how our new bathroom fixtures and fitting would fit into the space. With Sam's years of experience it was really fortuitous to have him advise us as to what products would work for us. He listened to our requirements and preferences and was incredibly patient when we couldn't make a decision, however we got there in the end and we now have two beautiful new bathrooms. We were so pleased we have since returned and bought all we need to refit a downstairs cloakroom! We would highly recommend The Bathing Machine!

We were delighted with the excellent service we received from Jack at The Bathing Machine when we embarked on the refurbishment of a family bathroom and en suite in April/May 2021. From our first enquiry right through to delivery of our order, we were consistently impressed with Jack’s understanding of our needs, his extensive product knowledge, attention to detail, communication, and patience throughout.This has continued with the excellent after sales service received when I had to contact them recently about an issue with one of the showerheads. This was swiftly resolved by Harriet and Sam and reiterates what an exceptionally professional company The Bathing Machine is.I highly recommend this great local business whose customer service is of the highest standard. Many thanks to all !

It’s a must to drop into the showroom to realise that the Bathing machine management have taken a bathroom experience to another level.Everything is catered for in this computer generated up to date family run business. If you’re looking for a personal bespoke finely priced bathroom installation …the Manager Sam Barnett is the man.Intelligent articulate and extremely knowledgeable on the subject of bathrooms Sam showed great interest and passion as do all the staff.I’m absolutely delighted with my purchase delivery and installation and I recommend this curious little gem based in Caterham Valley.You won’t be disappointed.Thank you.Cary de Silva

We were building an extension which added a new bathroom to our house and were all set to purchase the bathrooms from those usual online retailers that you see advertised so often. But I really like to support our local retailers and we decided to drop in an have a look at The Bathing machine at the last minute; we are so pleased we did! There we found Sam, who was incredibly helpful and welcoming and within a very short period of time realised that this was the place to be! His knowledge and expertise were excellent and his prices completely in line or even better than those online retailers! The goods were ordered and arranged for delivery, but even when the builders changed the delivery schedule, Sam managed to rejig and meet all the new requirements without any issue. Even a change of design for the toilet caused no problem, with Sam exchanging the order quickly and effortlessly with a replacement style. After sales has also been quite extraordinary. I have absolutely no hesitation in recommending Sam and his team and am very grateful for all their help.

I am really happy with the service and products I received from Sam at the Bathing machine. Sam helped me to visualize my bathroom and went above and beyond to source the products that I wanted. The products were delivered in a timely manner ahead of installation. Now that my bathroom is installed, I am really happy with the finish and quality of the products. I would definitely recommend the bathing machine to a friend!

Excellent experience as a customer of The Bathing Machine from Sam, Jack & Olli. We had 2 bathrooms purchased from The Bathing Machine and Sam and his team have provided a very personalised and bespoke service from design through to providing high quality products and suggestions. They even labelled every box that was delivered which made it easier for our fitters to locate items for each bathroom. Sam has kept in touch throughout the process to ensure we had no issues with the products - genuinely cared for the after sales phase. The entire team at The Bathing Machine knew about our order so when I rang to ask for some advise/clarification during the installation phase, they were able to advise me straight away (I would not get this level of personal customer service had I ordered the items online). From the pictures we are very happy with the quality and finish of the products. Will definitely use The Bathing Machine if we ever have to do a bathroom again in the future.

We used this showroom when ordering two new bathrooms and a cloakroom. I was so glad we did, they were great. If we had ordered online, I definitely would have made mistakes and when building work changed things half way through, they accommodated all of these changes with no hassle. Reasonably priced as well. Definitely try them first- their range is huge.

This place is fantastic from beginning to end. They helped us with everything from design, making choices, fitting into budget all the way to delivery, resolving issues. The customer service experience was impeccable and I can highly recommend to everyone. Our requirements were not straightforward and our project timeline was horrendous but I can honestly say The Bathing Machine did everything they could to support and help us. Thank you so much!

We had our ensuite bathroom redesigned and supplied by Bathing Machine (working with Oli) and we're so pleased with the whole experience. Oli was great to work with, very patient and helpful with lots of changes and suggestions. The products supplied are all of top quality and the Bathing Machine team were all extremely helpful during the install process when problems had to solved. Thanks!