Makro Rayleigh

I love this place because it has a huge amount of parking and it's well spaced inside. Everyone loves the sweet isle as it take you back to when the local shop had all of the penny sweets out and you would fill your little paper bag up. On a more serious note a lot of the items are more expensive than the major supermarket chains and I have to think with my wallet and avoid impulse buying as it is so easy in a place like this, you go in to stock up on an item but end up filling your trolley with loads of items you do not even need. The checkouts can be a bit slow if its busy and they run out of self scanners quickly to as there are only a handful. With everybody panick buying toilet roll I knew I could rely on Makro to have stock as you have to be a member to enter.

My online business account was moved from Booker (Chelmsford Branch), where the service and deliveries were excellent, to Makro (Rayleigh Branch) and since then I have had nothing but problems. Out of the blue my online ordering for delivery stopped last week but I can go in store and pick the items myself and then they will deliver. Make sense of that if you can! No one calls you back and when they do they don't really know what's going on. I will start shopping elsewhere for my business. AWFUL!!!

Had everything in stock I wanted and quick check out.

Very helpful staff. Thank you *****

Worst customer service, never acknowledge you while you wait at the front desk. Deliveries never get delivered I have to go pick them up.

The store has has deteriorated in.the amount of goods stocked over the last 3 years . Benefits of being a Gold Card Member have been eroded to the point of non existant.The vast majority of staff fall over backwards to assist customers.

Really gone downhill the last few years, poor customer service and most the staff don't seem to want to be there or have an interest in helping customers.

Sad day. I know that covid 19 is dangerous and that we allneed to take care. But brought my 90 year old parents for an outing. But only 1 card holder + 1 can go in. No exceptions made. Not the end of the world but sad. Just a shame. No shopping for us today

Not allowed in with anyone under 16, so couldn't actually enter the store. It's ridiculous, no other shops have these restrictions, are they actually expecting me to leave my 8 year old home alone or in the car if I have no one to watch her?!