The Haven Wolverhampton

I went to them In confidence thinking I could speak to someone confidently about some personal issue. They referred me to MASTAQ behind my back and didn’t tell me until afterwards. They made me feel like a perpetrator rather than the victim.

Wonderful place! Great helpful people! I would definitely not have made the right decisions without them. I got support very quickly. I am very happy that I got to this place.Thank you!

Would not personally recommend unless this is your genuine last resort. Whilst I did have some lovely experiences with the good staff members and residents I encountered, my experience as a whole with Haven has been negative and in hindsight if I knew then what I know now I would never have gone there. The Havens purpose is a good one and I'm not knocking them as a whole but I found myself to be lied to and about consistently by both staff members and other residents. You will be pushed to accept support which they convince you that you need, but will ultimately never recieve, which will then go against you when they involve social services in your life for the slightest and most ridiculous of things, just to get a pay rise, without taking into consideration how they are truly affecting yours and your children's lives. I can honestly say that I'd have rather stayed with my abuser than leave and go to a Haven refuge, because genuinely, my life is more a mess now, because of them, than it was before. I was accused of being on drugs because I have an eating disorder, I was accused of not paying back borrowed money when in fact it was a staff member stealing it and was laughed at and told I was having a panic attack whilst on the verge of death from sepsis. I was constantly mislead by staff into doing things which would then cause me issues further down the line, I was constantly hounded and questioned over every little thing and it seemed the staff there like to forget that I was a victim and that I have mental health issues. I was constantly pressured into agreeing to help which was never given that led to me being judged every time. If you have the option to sofa surf over going here then do. They have ruined my attempt at a fresh start with smiles on their faces.

I had counselling from the Haven and I was assigned a lovely lady called Ramune. She was extremely knowledgeable and very kind and professional. Because of this lady I am now on the right track and look forward to living my life to the fullest. Thank you Ramune, you're the best.

If only I had Read the reviews before confiding in these people, I first approached these people two years ago spent over an hour on the phone to them went through every part of my abuse to get a place somewhere so me and my son were safe from harm, I was told there would be a room ready that afternoon after trying for a month prior and told no spaces, the time came and went and no contact was made to say it was ready and to make our way over, I was informed by a social worker after speaking to staff it wasn't deamed safe for myself and 5 year old son to go there, as I hadn't disclosed my anxiety and depression or medication... Myself and aunt that had been with me working from home that day had witnessed herself me telling haven very openly what antidepressants I take and even spelling the correct spelling for the tablets I take from the packet, I was told it wouldn't be suitable to have me around other families, I couldn't understand how I could have full sole care alone of my own child but not be seen safe to be around or live next door to other families? As a result of this we had to stay in the dv home for another 3 months causing more trauma until another family refuge by another charity became available. All they do is work along side the corrupt social services and wton services to help paint a picture of a depressed suicidal mother to aid other services not doing there job or supporting. Funny how the only good review on here is from the main member of staff. Discusting place needs investigating as using vulnerable women and children and getting credit for something they are not doing which is supporting people who need it the most, instead its all about aiding the ss system and using vulnerable women and children for profit.

I had the best 12 sessions with counsellor Ramune. I came with a lot of questions, and left with all answers I needed. Huge thank you for being here. The best place to be.

The amount of support I have received from this organisation has been Fantastic always there when I need a ear to listen and so positive it's unbelievable I strongly recommend any woman going through bad situations to take that one step further to a normal life and reach your hand out to this organisation I thank the haven so much

The Haven Wolverhampton is amazing!! I was going through a really tough time and the support i recieved was outstanding i admitmthat the staff take a no nonsense approach and that ensure that they follow all guidlines around safeguarding but the staff Rosie Shadeen and Sandra were so kind and nice to me even when i relasped. If you want geniune support from hard working staff then the haven will help

I contacted reluctantly when I was feeling at a low point. Was given the number from my doctor. Was contacted by Rachel by WhatsApp who said I would receive 10 hours therapy. Apparently would be contacted within days cause there was no waiting list. That was back in April and I'm still no better off and in a worse position than before. I hope they're happy

The haven is a lovely place to stay. I have had a great experience me and my daughter, we have had great days out, girly night ins, kids activities always going on. The staff Rosie and Lorina are such great amazing people who go above and beyond for you and help you with whatever or it is you need help with. Brilliant garden out back and clean and tidy place Going to miss them all x