My Wedding Away

Heidi from my wedding away has been so helpful to us and our guests. She made our wedding planning process so easy and stress free.From the first time we contacted my wedding away, Heidi was very quick with her responses, and even kept us updated if something was running behind. Once we met her we knew Heidi was perfect for us, not only did she offer the best prices for the resort package, but also the best customer service we had come across along with a complimentary wedding planing service.From meeting Heidi and through emailing her we knew she cared and wanted to make this process very easy for us, and she did just that. From contacting the resort on our behalf regarding our four events, to helping our one hundred guests book the resort to providing payment plans or any information they needed; she went above and beyond for our guests and us.She is very organised, and her customer service was consistent during the wedding planning, which helped our wedding planing process go smoothly! Whenever we needed something done regarding the wedding she was always quick to respond and got things done as soon as possible. We had no problems during our wedding planing process.Our guests also found Heidi very helpful. We also had guests from Canada and America, so it was helpful that my wedding away have a branch in Canada as our Canadian and American guests were able to book through the Canadian company.We will be forever grateful and thankful for Heidi and the amazing job she did. She is definitely an expert at her job, and we would definitely recommend her to anyone who is planing on getting married aboard.

work in travel so originally decided to plan my wedding in Mexico on my own. After a few weeks of frustration with slow or no responses from hotels, I contacted My Wedding Away for some help with the wedding planning and the booking of rooms. Heidi promptly returned my call at 9am the following morning and spoke to me about my requirements. I had a selection of hotels on my wish list but the room prices were quite expensive, so I explained this. Julia Faulks contacted me later that afternoon to discuss my requirements and then went about getting prices for the hotels I was interested in. Within a few days I received an email with prices and options, she also recommended that I look into Barceló Riviera Maya Grand Resort. Julia explained that she had planned weddings there before and their service was brilliant, their room prices were also much more competitive than the ones I had on my list. The more I looked into it, the more I was swaying towards the Barceló. We visited the hotel in July 2018 and decided that here is where we wanted to get married due to the size of the hotel, the wedding venues and options, and the vast facilities. Julia negotiated fantastic room rates and efficiently booked our 76 guests into the hotel; she also got great transfer rates and booked these for us too. Throughout my whole experience Julia was professional, friendly and efficient and she removed the stress of booking a destination wedding.Our wedding was perfect, we had five events over three days, the venues were stunning and the décor, DJ, lighting, and mendhi, hair and make-up artists were spot on! I thoroughly recommend Julia and My Wedding Away; you’ll experience a seamless service throughout. Thank you so much for making the planning and wedding so amazing and enjoyable.