Premier Inn St. Austell hotel

Recently stayed here and I had a really nice stay, the bed was very comfortable, TV in room, kettle and some very nice Led mood lighting, no bath but did have a very nice new walk in shower.The hot breakfast buffet was superb, will be staying again very soon. Also was cheaper to stay here than the St Austell Travelodge.

Stayed here for one night, booked several months ago. I called up after booking to ask if we could possibly have a ground floor room as we have a baby and there is no lift. The lady on the phone kindly made a note of this and didn’t make me feel like it was an inconvenience or I was being cheeky.Fast forward to our stay and they had indeed allocated us a ground floor room, at the end of a corridor so it was quiet and no foot traffic. So appreciate this (as I know it isn’t always possible to honour requests!) and the friendly and helpful staff.The room was clean and comfortable, the location is fab, and the breakfast available in the adjoining pub was great value (there’s also a lovely cafe/bakery just outside the car park, access it on foot by walking round the back of the bakery!)Plenty of parking even though they were fully booked due to an event on at the Eden project that night.And yes, the floorboards were a bit creaky but if it didn’t wake our lightly sleeping baby, you should be fine!

A decent Premier Inn. Lovely sized family room. Very clean and met our needs. Staff were great. Only 2 downsides. 1. No air con and the window was unable to let in enough air despite the fans. 2. One of the beds for the kids was very uncomfortable and mattress too hard to sleep on. But apart from that. Great location and easy to get to.

This hotel is in a very convenient location on the edge of St Austell with good road access. Ample car parking. The accommodation is adequate. Rooms are spacious and clean they supply good brand soap and bodywash/shampoo. Ideal place to stop when on business in the area.

Visited on Sunday for a meal .. Waited 45 minutes for a starter which when it arrived was just warm and then over an hour for main course again not very hot. Three of the side orders were missing but to be honest we were so fed up with waiting and we had to be elsewhere by 5pm and just did not have time to wait for these to be prepared. We just wanted to eat what we had and get out Very very disappointed..

Stayed here a couple of months ago now here again for our Christmas weekend away. It's so relaxing to know what you're going to get. Great service with a great night's sleep, room quality .. what's not to like. After all you've got your eyes closed for half of the stay. Booking our next few trips after this review.Thanks to to the lovely ladies who checked us in to rm36 on Friday 1st Dec around 1645. Excellent service

Located on the outskirts of St Austell on the A391 it is easily accessible with a local bus stop nearby if you don't want to use the car . Bus goes to the train station in St Austell which has good and regular services around Cornwall. Restaurant next door and a decent cafe just over the road for light breakfast if you prefer. Rooms are clean with all the basics and the beds are comfortable. Pretty much what you would expect for the price range.

The room itself was a family room. Clean and spacious enough with a view out to the car park. Only down side was it was stifling in there with no air con. There was a fan which we had on from the time we got in , to the time we left. Also, not related to the room, but we had breakfast in the adjoining pub. Awful. Service, barely there. Ordered a cooked breakfast and a continental. The bacon, sausage etc whilst on a hot server, was cold. And there was hardly enough to scrape together a full english. And for the continental, there was no fruit. Mostly the point of one. I informed the one staff member that was on, but it never got filled back up. So I paid £7 for toast and yoghurt with granola. Poor service. Poor food. And you could hear everyone complain as it filled up with people. Have contingencies in place for staff issues.

We had a great stay at this place the staff were very friendly and helpful nothing was to much trouble.The room was very clean and comfortable.I have only one criticism and that is the toilet paper and that it was very poor quality and unusable, we had to go to the supermarket to purchase something decent.One of the most important things in the room is the toilet surely they can provide something better than the rubbish that they do provide after all it's essential.

Stayed for 1 night on Monday 25th September in room 132. Reception staff friendly and helpful. However I must say the room was well below standard of what I’d expect from premier Inn, half repaired bit of wall around light switch. Paint peeling off the ceiling in the bathroom, brown stains splashes on the wall by the toilet, cracks in the walls in the main room paint peeling off. And to top it all, an uncomfortable bed which is very unusual for Premier Inn. Food was mediocre evening meal and breakfast. Overall not impressed !