Poole Road Medical Centre

Absolutely disgusting service, called on behalf of my mother who needs urgent assistance, on hold for over 45 mins and registered online for a call (one day) no one answers thre phone, the online service is slow and clunky. So pleased I don't go to this surgery, can see why the star rating is so low

This place and all other surgeries connected to shore medical deserve only minus ratings!Absolutely and utterly DISGUSTED by the constant bad attitudes and unprofessionalism.Constantly mess around with my weekly/monthly scripts and then imply its my fault the surgery is short staffed and transfering systems"Only need basis common sense which they all that I have come across lack. Counter staff are always very rude inside this branch too!Avoid at all costs

Have a ongoing health condition and was seen by DR Eddie whom may I say is one of the best doctors I’ve seen in the last 40 years a very caring and compassionate Doctor appointment was not rushed by Dr Eddie and has now referred me to a consultant specialist a true credit to the NHS once again many thanks

They don't get enough credit, they see hundreds of people every day and just a few noisy people leave bad reviews. I have always found the reception staff and doctors to be really good. Lots of patience and sympathy. I've used their online system to request appointments and it works very well.

Been in twice in 2weeks l Can't fault the politeness from Receptionist lady Ella..? on front desk, Always cheerful friendly and very helpful thank you 5*+service. Thank you all at the centre.. 5*..if you speak respectful in life you will always recieved the same back treat others the way you want to be treated.. Thank you all poole Medical Centre.

I cant believe with a bad rating no ones does anything to help the community.I Had a health issue outside of the UK and i have to see a doctor in the Uk. Went to my GP and doctor told me to translate the document to ingles and also they couldn’t see the CD of my magnetic resonance imaging because they don't use CDs anymore. So I Informed them that my pills, giving by the country i was, was finishing and i had to see the specialist to help me. After i try to do my best translating the document and once again informing i had pills for 5 to 6 days the receptionist told me that i had to informed them earlier, when doctor told me the medicine was not the same in the UK. So yesterday 18/09/2023, i got mad because at 16:30 they did not send me or call me, and my pills run out today, i ask when to see the doctor, so the receptionist run say, i have you here to ask if its ok to come today 19/09 to see the doctor at 16:15, and i ask why they did not call me or send me a msg, and they answered saying they where about to do it, and that made my really upset because they where 3 chatting as always and no one was looking to the computer or about to send someone a msg.So when i told them i was going to hospital telling what they do in the GP i go, they ask me if i still wanted to see the doctor, where i answer, do what you need to do its not my job, few minutes after i received a msg.So just want to ask what they are doing there? All of them! Receptionist, nurses, doctors all.. its like this we have to deal every day for our health? Do anyone care about our health? Why we pay for something that we cant use? Or its our mission to help them! I can google it too, but its my health.Really bad, before was rude people on the desk but the system still the same.Such a shame really. 10 years on this country and i could say things about the weather or somethings else but no its our health that they dont care.Really bad and who see this try a different GP seriously.

I have been using this surgery since 1998 and have seen many changes over the years. However I have just returned from holiday in Turkey where I had to seek hospital treatment. On my return I still wasn’t well and needed urgent attention. The reception staff at Shore Medical especially the receptionist @ Poole Road surgery were nothing short of brilliant.I even managed to get an urgent appointment with my registered GP Dr T Alder who is caring understanding and attentive.I understand the staff work in very stressful environments these days but to remain polite, cheerful and respectful takes a high degree of Emotional IntelligenceI don’t normally write reviews but on this occasion (and many others previously) the feedback is well deservedThank you

Terrible service. I had acute pain, Requested appoitment at 2.00 pm got a call the following day at 11.00 am. During consultation found out that referrals had not been sent by another GP. This lost me a month.whilst having acute issues. GP agreed to send prescription to the pharmacy on site. I went to pick up prescription. As I was walking away decided to check my prescription. I was not given the medication for acute pain. Which I made clear was what I went to collect. I was told to speak to reception. I explained to receptionist and asked her to sent the GP a message for a new prescription to be sent to the right pharmacy as agreed. Not the firts time this happens. Receptionist then argued that I needed to call my pharmacy etc, I explained for the third time that as this had happened before I knew the process eventually she did. I was in a lot of pain as had been on my feet for 45 mins. I when to sit down. She was about to help someone else and informed me that the surgery was closed. I examined I needed to sit down for 5 mins and then I will go. She continued to say the same thing.i had to assert my self and got up when I was ready to walk. At which point she was still serving another patient.Why when errors occur they are not rectified smoothly?Why the pharmacist did not listen n and issue the wrong prescription I could have end up going home with the wrong medication.My husband had to pick up the medication. And despite having a reply from theGP and the receptionist being aware what he was waiting for hewas made to wait 1hr. Vindictiveness beyond words. My goodness me I remember the days people in that place care and getting this sorted will take 6hrs, not 18hrs!

My asthma was getting out of control over the Easter holiday. I was worried about the strike so I didn’t contact the practice on Tuesday. After a very bad night of wheezing I used the online system very early on Wednesday and received a very caring phone call almost immediately with a 9am appointment with the Advanced Nurse Practitioner. Having taken a history and examined me I was given a prescription which has proved very helpful already. Thank you so much for a first class caring response from all the team.