Cavendish Health Centre (NHS GP and travel clinic in Marylebone, Central London)

I’ve lived in the area 20+ years, during which time I was registered at 3 practices - this is by far the best. The booking system is efficient, the receptionist helpful, the GPs attentive and thoughtful. I’m sure that sometimes things aren’t always great, but when it comes to NHS this is probably as close to best practice as it gets.

Very rude and not helpful receptionist. I always had a great experience in this place but todays receptionist gave me hard time and didn’t try to help me with appointment and understand about the reason I was calling.

My husband and I have both been registered with this clinic for years and luckily have not had to use it much. My husband Spaso, who is struggling with a nose issue, is now attempting to use their services and he has been repeatedly pushed around and told different information by different people. He is insured privately and got a referral from his private GP to see an ENT specialist, but his insurance company required Cavendish as his NHS GP to release a form saying that this is not a pre-existing condition (which it is not). He paid the charge (GBP50) to Cavendish to get this form released (so we even PAID for this service) and multiple nurses told him this will be done within a day. A week has gone by and we are now being told this can take up to 28 days. What?!?! He was never told this information, otherwise he never would have paid the GBP50 to wait a month. His nose condition is serious and he needs to see his specialist ASAP, but this center is now it seems deliberately slowing down a process that actually is saving THEM time and resources (my husband is trying to use his private insurance rather than NHS resources). Now my husband is still unwell, unable to act on his referral because of some paperwork/bureaucracy which this center lied about. The 28 days only came up after multiple people assured him the form can be released within 24 hours, and now suddenly when we follow up it's 28 days. Now my husband will need to go to the emergency room as a result of these people's lies and incompetence.

I have never had a pleasant experience with the reception at this NHS practice until today. In fact, in the past I had walked out in tears because of how a staff member spoke to me. Today, my blood test appt was not reflecting correctly on their system so I had to wait for 45 minutes to get this sorted, however, Steph was an absolutely delightful lady to interact with. She made this wait feel completely irrelevant by the time I left as she went out of her way to sort something out for me and plan in additional appointments in the process. She even flagged down a very kind doctor so I could ask some on the spot questions. Both were incredibly friendly. Put me in a good mood for today. Thanks, Steph!

Simply the best and cleanest experience I have ever had visiting a Doctor through NHS.Amazing.Thanks Dr.

I truly believe this is one of the best GP practices in central London. I have moved around a lot within the city and this is by far the most proactive clinic and they always offer appointments ! The doctors are extremely kind and make the extra effort to make you feel better !

I would give 10 stars if I could.Nice, clean and modern. Great people at the reception, polite and helpful.Ms Aria took blood sample from me today and was so smooth and painless.But all the kudos and thanks go to Dr Chierakul who is attentive, nice, reassuring and thorough.I love this GP practice and highly recommend it.

Very racist and rude Doctors and staff members, despite being unwell and having injuries, they refused to see me and refused to refer me to specialist. Dear Cavendish Health Centre, you did not gave me any appointents, I am at risk of having a stroke, I habe been by the A&E and to ask the Gp to send me to a specialist. I am pretty sure the NHS guidelines do not mention that the patients have to die to be refered to specialist! No excuse! I will sue you and your doctors, you gave me no choice! What a disgrace!

Registered patient name is Abdul Barick.Poor experience today.I need repeat script for my diabetes drugs.I usually do this on Airmid app on my phone a week before I am about run out.The app has blocked me from doing this, as I need a medication review.I called this morning at 8 am - waited 30 mins. Previously, I could book appointments on the app. Booked appointment with clinical pharmacist for medication review.I have been unable to book a diabetes review with my usual GP - DR Choudhury for sometime as well.Told I need to request drugs via patches and it would be processed within 48 hours, even though I am about to run out of drugs.I asked the receptionist to put me on the on call GP list, so I can speak to Dr today, to get script issued ASAP, as the weekend is coming up. I was told the on call GP would not deal with medication request, even though I am about to run out.I should still be able to request medication, while waiting to book in for review! Shall I stop taking my drugs for a chronic conditions because the computer says no?Not happy about above process, I would appreciate if someone could contact me to discuss further.1800As expected my request for repeat medication was not processed, so now I have run out of medication for diabetes, even though I said this to the receptionist.2nd OctoberPractice manager contacted me.Prescription sent to pharmacy.Medications requests are processed same day, if patient is about to run out. Receptionist I spoke to was misinformed apparently. Problem sorted.

I changed to this surgery when I moved home and I’m nothing but impressed. So many people criticise the NHS for the few things that they do wrong, but don’t mention all the many things that they do right. I’ve been in for a few different complaints over the last few months, and the three doctors that I have seen, have been efficient, thorough, and taking great precaution to make sure everything was checked, and followed up. Lovely people, friendly and warm receptionists as always the NHS does an amazing job with great people who work for them… Thank you to the surgery and the people that work here.