Halfords - Durham

helped me straight away and were very friendly and helpful. they didn’t try to sell me anything which i did worry about but they were just kind and friendly x

Amazing customer service from Joe. Got me back on the road during the snow so that I could continue work at a Hospital that was one nurse better off as a consequence.

I go here to get bulbs replaced on the car. My experience is that the fitting service is reasonably priced and the staff providing it are generally cheerful and helpful. I would definitely recommend.

Went to look at purchasing a bike for myp grandaughter for Christmas. Staff were lovely with my 5 year old grandaughter, helping with the helmet choice, taking time to get the best fit. Staff knowledgeable and very friendly, definatly recommend.

The cycle repair team (especially Matt) have gone out of their way on several occasions to fix my bike quickly and professionally so that I could get it back on the road. They have also been very courteous. For example, in carrying my bike up the stairs for me. Thanks to you all for restoring my faith in human nature!

Today, I took advantage of the bulb replacement service at Halfords in the Arnison Shopping Centre - a first for me. While I'm no stranger to the process of changing bulbs in a car, the daunting weather conditions were enough to make me think twice about doing it myself. To be honest, I was initially hesitant to try out the service at Halfords, given that I've never used it before. However, my reservations were quickly put to rest.The affordability of the service was a pleasant surprise. In fact, given the intricacy of bulb replacement in my vehicle's model, I thought the price was almost too good to be true. Yet, the team exceeded my expectations in every way. In under 10 minutes, both bulbs were expertly replaced. This speed and efficiency in such unfavourable weather were truly commendable.I must extend my deepest gratitude to Zack and Matt. Despite working under just a tent, they braved the rain and saved me from what would have been a challenging task. Their dedication to their craft was evident, and their refusal of any gratuities only solidified my respect for them. They genuinely believe in doing the job right because it's the right thing to do.All in all, my experience at Halfords was stellar. I won't hesitate to use their services again and would wholeheartedly recommend them to others. Great job, Halfords team!

Ordered an item online. It was there the next day. On arrival to the store I was immediately approached my a member of staff who brought my item to be within seconds. Thanks!

After shocking advice on web chat and unable to make phone contact I made the journey from Sunderland to collect a part I’d been told was in stock.On arrival at this store I was helped by an amazing staff member called Joe. Although he couldn’t help me in store his knowledge and experience have helped me swiftly resolve the issue I had.Thanks Joe much appreciated

Brilliant, efficient, friendly service on a freezing cold frosty/snowy morning.My wiper blades were replaced by a member of the team who exuded happiness and friendliness.Stunning service!Staff Member of the month award? Hope so!

Kate, staff was absolutely 1st class saleswoman, her helpful ways and information help me find the bike l needed. Will shop here again. We'll done to Halfords for great staff, both very helpful and caring, especially Kate. Thank you again.