ATS Euromaster Bury

Did a good job of replacing worn tyres with upmarket new tyres

I took my car in for an oil service on Friday when driving home realised there was a banging coming from my bonnet. My partner opened my bonnet when I got home to see that parts hadn’t been screwed back up that has been taken off to change a filter. This is absolute disgusting leaving a job half done

Fantastic customer service from Scott at ATS Bury, extremely professional and helpful with a great attention to detail - thankyou for your help Scott, much appreciated.

I’ve been here a few times now for new tyres and car MOTs but my last visit on Friday truly does say a lot about their positive customer service. They were absolutely brilliant when it turned out there was a problem with payments being taken online through Paypal but not actually sending the confirmation then to the branch. Scott and the team still found the time to squeeze my MOT in when they were fully booked and helped find out what to do with my payment that had already been taken. They couldn’t do anything more and I couldn’t thank them enough.

Very fast serviceTwo tyres replaced in less than 15min!

Just changed the 4 new tyres and 4 wheel alignment has been done.Noticed Steering wheel is not in the centred while driving.Done a rechecked but still the problem exists.

Took my car for MOT.Cannot fault them.Lovely polite helpful staff. Quick efficient service and nice clean waiting area. Happy to explain everything.Thanks Scott !

I visited the Bury branch to have my front tires replaced as I am a regular customer there. I paid £169.97 for two tyres, balancing and alignment which was a bit pricey but still manageable. However, as soon as I left the shop after changing the tire, I realized that my car was incredibly unstable. The steering wheel wobbled when I accelerated or applied the brakes, especially when driving uphill. I can assure you there were no signs of this problem before the tire was changed.That same week, I went back to the workshop because it wasn't safe to drive in those conditions. The mechanic examined my car and informed me that it had a broken bushing. Surprisingly, he stated that this issue had nothing to do with the work they did. The mechanic advised against driving the car in such a dangerous condition and did not release it.Now my concern is how the car was initially returned to me with the same problem, knowing how dangerous it was. Furthermore, if this problem actually arose while my car was in the shop, I believe it is unfair to bear the costs. To make matters worse, the mechanic who helped me charged me an exorbitant £40 for a simple control arm part, . plus the labor cost of another £40, I thought it was high for such a basic repair, considering this service normally costs a fraction of that amount. Furthermore, I noticed that the name of the replaced part was abbreviated, which made it difficult to understand and evaluate.To my surprise, when I returned to the store to resolve the issue, they repeated the wheel alignment and charged me an additional £40. This left me even more perplexed.In short, my visit to change two tires caused my car to leave the shop with problems it didn't have before. And this problem cost another £120. I understand that when carrying out inspections it is entirely plausible that they found parts that need to be replaced, this is natural. But releasing the car with this problem and the defective part so that I can come back in a few days and pay for another alignment is sick. I must express my disappointment that, as a loyal customer, I have lost confidence in the services provided by this branch. Unfortunately, this experience led me to the decision to no longer be a customer at your establishment. Additionally, I will make every effort to share my feedback with everyone I know, ensuring they are aware of my experience and the unexpected additional charges I faced.