Frensham Pond Hotel & Spa

Absolutely stunning area. Nice clean and spacious room with wonderful shower. But the big pull was the lovely bar, restaurant, cleaning and reception staff. What welcoming and friendly people. They made my stay one to remember. 10/10

The customer service left more to be desired. Myself and my friends got a phone call the day before we arrived to ask if we wanted dinner on that day, then they rudely hung up the phone when we stated that we would be attending a wedding so we wouldn't need dinner.Food trays were left outside of rooms for which seemed like days.A few of my friends had issues checking in, where they were told that they hadn't paid for the room yet when they actually had.Breakfast also ends at 9:30am on a weekend, so I missed the breakfast I had paid for because I'm not an early bird.The rooms themselves seemed adequate, about what you would expect from a 3*+ hotel.As I was attending a wedding, which went on through the night, I was surprised to find the hotel doors were locked when I was told the bar was 24/7. Where I stayed, the door for the building was outside of the main hotel building so I found myself locked out of it. I couldn't seem to find any staff, either.Thankfully I only needed a place to crash after a wedding, otherwise I don't think I would have enjoyed my stay if it went on for any longer.

Had a nice, very relaxing overnight stay.Beautiful location, next to the pond, which makes for an enjoyable circular walk.Hotel room was generally nice, although the wall covering was a bit tatty and I wasn't completely convinced of the cleanliness of the carpet in the corners. Also, the corridors had lots of food trays left waiting for collection.The bed was very comfortable and the curtains great at blocking out light. The air conditioning was also very effective.The bathroom (shower room) was nice and clean, although I was very surprised by the lack of soft-close toilet seat.The included breakfast was plentiful. Seating either inside or out was available. There was the usual continental or cooked type of fayre available. They could do with getting another coffee machine, as you often had to wait to be able to use it.Overall, a very pleasant stay, in a lovely location. I'd give it a solid 7/10.

Lovely setting for the old hotel. Clean inside. Good size rooms,massive bed. Lovely shower. Breakfast was enough for first thing of the day. Staff were very helpful too. A nice stay was had here after a wedding just up the road.

Really nice hotel in an amazing location. Beautiful country walks on the doorstep. Was quiet when I stayed (early in the week) so breakfast was cooked to order instead of buffet, and was very good.

Have to say the cleaning staff are amazing. The place was spotless inside and the rooms were clean. It’s ashamed the food really brought down the entire experience. Seems the Kitchen has just given up on making edible food. Fish and chips was laughably small with the most soggy batter I have ever eaten.Burger burnt and overcooked. Pizzas were rancid. Some dishes came out completely different to what was written on the menu. poorest quality of food the price not justified. I’d say, line the head chef up in front of a firing squad . Clearly lost the passion for food.

I stayed here for work, gave lots of notice of dietary requirements and was left very disappointed, with the exception of breakfast on 2 out of 3 mornings which was lovely. I expected to have similar choices to the rest of the group but that wasn't the case. While everyone was enjoying tasty cakes/biscuits I was offered sorbet or nothing at all. It took until the 2nd day to have food corrected labelled and the choices were very limited. However the room was comfortable, clean although would benefit from a better desk/table to work at.

The hotel is in a beautiful tranquil location by Frensham Pond. Our room was incredibly comfortable and we had a fantastic nights sleep. We had an evening meal which was fantastic. We will definitely return. Thank you to all of hotel staff who made our stay so comfortable.

Room was really good, fairly modern, plenty of power points, nice bathroom, clean. So many hotel rooms are too hot, but climate controls in the room were really effective. Staff were friendly, helpful and went out of their way. One of the breakfast staff offered to refill my water bottle with ice water to get me setup for the day as we left.