Hilltop Dental - Birmingham

I've had two visits to this dental practise so far, and they've both been so positive. Not only are you welcomed by the reception desk, the great customer service is carried forward by the dentists too, and they're very thorough and professional in their work. Special mention to Cassandra and Evie, they were so helpful and put me at ease for my recent hygienist appointment. Highly recommend this dental practise ✓

Had invisalign treatment and composite bonding done at this practice and so happy with the result! Receptionist staff, nurses and dentists are all so helpful and accommodating. Would recommend this practice to anyone and have joined all my family up too!

I have been coming to this dentist for at least 15 years. I have always had good experiences here, and it is a professionally run business. I have had a lot of fillings over the years, and every filling has been installed with precision. Would recommend this dentist to anyone who wants a high-quality dental care by great dentist and polite receptionists.

Would 100% recommend Hilltop Dental. I was seen by Dentist Leanne and Dental Nurse Lauren. They were both really lovely and made me feel at ease as I am normally very nervous when I visit the dentist.

The dentists are really great; put you at ease and give you just enough information without scaring (scarring) you.My 4 and 6 year olds absolute love going to the dentist, so clearly, they're doing something right!

I've been coming here now for around 5 years after a recommendation from a friend. The dentist and hygenist are fantastic and I always receive exceptional care and attention during my appointments. The nurses and reception staff are always welcoming and friendly and I would highley recommend. I wouldn't go anywhere else now.

I've been coming to Hilltop for a couple of years now. The staff are great and very friendly. I'm always given time by staff to discuss care plans and treatments, which are always well explained. The recently renovated practice is clean and modern. I never struggle to get appointments and can usually be seen the same week. No complaints - I highly recommend Hilltop!

We moved to Hilltop after a really bad experience at another dental surgery. The reception staff at Hilltop have always been very welcoming and professional.We have been at Hilltop for a number of years now and have always had a great experience on every visit.My son is autistic and finds going to the dentist very stressful. Today we had our annual check up and the dentist that saw my son made him feel relaxed, calm and happy to have his check up. This is a huge positive for me having a dentist that can make him feel so at ease.The dentist is clean, modern, well equipped and the staff are always friendly.Great dental surgery.

I’m so nervous and scared to go the dentist and needed to go today as an emergency . The dentist was fantastic and understanding . My tooth didn’t want to come out so a couple of dentists needed to do it and every step of the way they was so lovely . Would highly recommend this dentist and a massive shout out to Larissa on reception she was so calming and had a calming voice … she is an absolute credit to Hill top Dentist

Hilltop Dental experience today. I've been using this dentist for 3 years now and had no issues until todayI went to my 6 months checkup to find the waiting room upstairs had been converted to another dentist room and waiting area is now three seats. See picsSurely this is a health and safety, what about COVID regulations still on place and is it breach of planning ?I asked to speak to the practice manager this question theseResponse it's only a waiting area for a few minutes and we had no complaints. She told me I had a choice and should had come downstairsWhen I explained her I was not aware of any choice as the room downstairs was already packed, plus if I just come down the dentist would thought I was a no show. Also at no time was I was informed of this option when I arrived where i was just shocked to find a corridor as a meeting roomThe practice manager was completely unprofessional who continued to discuss in a public area.I had to ask to discuss this in private where she stropped upstairs and she told me again it's only a room and there has never been any complaintsI asked her where the complaints forms and policy she would not answer. She said we are dealing a high number of customers so it's not a problem and never had been a problem.So what I'm asking is not a complaint then?I asked her so it's profit over customer service with lack of health safety as surely that space is in breach of building regulations?She then said well if I don't like it find another dentist and left the room.Hilltop dentist state customers are at the forefront on the website ,yet the practice manager tells customers to find another practice when to ask a question or raise a concernComplaints are not getting logged or documented as the practice manager doesn't log or respond. If she has to deal with the face to face she tells them we got a backlog of customers and if you don't like it find somewhere else. Any enquires re complaints are also getting deleted.