Respect Care Services

I'm very interested to work,, I see it’s a good care home also all staffs are to be friendly,,

Lovely place to work at .All my colleagues are so open minded and friendly. Service users do like Respect Care as well.

Superb. Respect Care has helped me care for my 92 year old Mum for several years now. Normally my Mum is benign but, occasionally, due to the Dementia, her behaviour can be challenging. The carers couldn't be nicer. They are warm, friendly, supportive, fun, efficient, effective. The people that I deal with in the office are excellent too. What they do is not easy. But they do it to the best of their ability. With this in mind, I give an overall rating of outstanding. Ps: I disagree with the other comments. The management and staff of Respect Care have one goal only: To provide the best possible service to vulnerable people. And they do.

Sad to say this agency is very poor on a number of levels. A member of my family has care from this agency. After several months of complaints about 2 carers these were moved and 2 more replaced. 1 of the replacements has proved to be worse than the two already removed. One of the management team was intending to visit on a number of unnoticed visits over a 2 week period and failed to do so.Despite being ill myself, I agreed to meet with this manager. After re-areanging my care to ensure we could meet, with less than two hours that meeting was cancelled. Demands of the service are such that this happens, but I am out of pocket myself and the manager said they would re-arrange a new appointment in a day or two. Over a week later there has been no attempt to meet and attampts to contact the manager constantly result in having to leave voicemail messages. None have been responded to.I send a private carer 3 times a week to ensure that the person is still ok because I am so worried she is not receiving the agreed care. Laundry is not being done, beds wet with urine are not being changed and lights are being left on in the bedroom overnight.Today I raised safegaurding concerns with the council and also filed a complaint with CQC. I tried to resolve with the agency and that has failed, so I am forced to seek redress another way.This agency intimidates by saying your calls are being recorded so please hang up if you object. Some people who are clients do not want personal issues recorded, so do hang up. I have a truecall service and record all my calls, so they cannot say they do not have any record of the call as my calls are verified by a third party.Whilst I stand by this review, the care co-ordinator did call, they said in response to a message left on 24th October.The supervisor also called, again in response to a message left, on 25th October. It APPEARS that voice mail messages were not being distributed during the 3 week intervening period. Following this issue, I was offered the direct line number of the registered manager. So that I am able to get through to someone in the management team if similar problems occur in the future. I have been satisfied that the management team do wish to resolve this problem and have some faith now that these issues may be resolved in the near future. If there is found to be a telephone fault problem then that could explain the poor levels experienced by the clients and I. At the present time, I have adjusted my star rating up to 3, as there may be a technical issue. However the issues detailed above do not merely relate to contact, but service issues so I cannot award a 5 at this stage.