Genix Healthcare Dental Clinic (Middlesbrough 226)

Just finished implant treatment with Andreas. The whole experience was amazing and I'm now gap free. From start to finish the whole thing was painless and Andreas puts you totally at ease. I would highly recommend anyone thinking of having this treatment to go ahead.I'm so happy now that I have done it.

Never again! The worst place ever! Had few things done in there:*Veneer - is not bonded to the tooth properly and needs replacing (gap between veneer and my tooth)*Crown - is longer than my other teeth and you can see massive gap between crown and my gum*Root canal treatment - my new dentist was shocked! re-treatment (re-endo under a microscope!), pain, antibiotics and a lot of money spent! Roots weren't treated properly - only half of the length and some material was forced past the root tip into the surrounding bone. Was told that everything was OK and treatment was finished but dentist left me with a temporary filling!DO NOT RECOMMEND TO ANYBODY - AVOID THAT PLACE

I don't know where to start.First of all, when booking an appointment you expect to be seem within 5 minutes of your appointment time.. I had to wait at least 20 minutes after my appointment time for a molar extraction.I was attended by Alex who at first seemed to be nice. I sat down for the first look, he examined my mouth and it was apparent why I was there. Then I also asked, seeing as I was at the dentist to have my other teeth examined, you know, for good measure and to see if there is any advice to be given and any xrays needed to only have Alex rudely interrupt me saying, can we just take this tooth out today?From my knowledge, it being a band 2 treatment it also meant any band 1 treatment such as xrays and examination of the teeth came under what I went in for. This was neglected and we went ahead with the extraction of my tooth. Alex did not bother asking any information about my tooth, any history of dental care nor if I'd been to the service before which I would expect is the procedure.Alex went on to start removing my tooth, which granted was in pretty bad shape, thus cracking and being told it needs to come out in pieces.Seeing as I've never experienced such thing, I did not know the sensation and as soon as I felt a lot of pressure pushed down on my tooth and other teeth in fact I flinched like a normal patient would. Alex then asked if I would rather be referred to be sedated to which I did not know how to respond.After the tooth was extracted, I was merely given a sheet of paper and asked to sign te receipt document for my treatment's payment and bid goodbye. There were no additional gauzes providedin case of more bleeding upon removal of the initial gauze given.As a patient, I believe a dentist has an obligation to verbally advise their patients of what to do next, examine the patient regardless of what they are booked in for, in case there are any other treatments needed and also any advice for the future.I must say all the staff were nice but the one that mattered doing the treatment acted like his patient was a nuisance to his day.Now I am sitting in my living room wondering if my tooth has been taken out fully as there is a very hard bump on the side of my gums where the extracted molar once was. In addition to the bump, there is also a lot of grey and beige substance where there is supposed to be a blood clot formed. Also pretty sure that the two teeth next to the one extracted have dramatically moved inwards to the middle of my mouth as I feel them touching my tongue unlike before when speaking.All of the above being said, I will not be going to Genix for any dental treatments again and this is why people are scared to go to the dentist. Very poor service.

Appointments keep getting cancelled. My crown was only supposed to take a couple of weeks of appointments, it's now the 5th week and I'm still left with a temporary crown that falls of every week. I have been to the dentist about 5 or 6 times in the past 2 months, they should prioritise people who are halfway through there treatment. It is not acceptable that I have to wait another 2 weeks to get my permanent crown fitted.

Absolutely terrible experience! Always been with genix for a very very long time & so has my family, went in a few months ago for a filling on my bottom tooth, the lady ended up drilling my top tooth, had to pay for both fillings even though my top tooth was fine, okay so the top tooth filling has came out, I called in a few days ago and was told to call at 8:30 as I can get booked in he was nice to be honest, and now when I have called @ 8:30 a lady at genix won’t don’t anything about it apart from telling me the lady had left who did my teeth, and I’ll have to pay? Pay for WHAT exactly her mistake? I’m suffering with extreme migraines and ear aches because of this unprofessional experience from genix staff. Not happy at all!

Brilliant dentist would recommend to anyone.

I have been a patient at this practice since I was 3 years old and I would not trust any other dentist. Mr Magson has been my dentist for most of the time and has been fantastic. He and the receptionists have always fitted me in as I work fulltime. Mr Magson even fitted me in for an emergency appointment on News Year Eve. My mother and father who are in their 80s still attend as have my 2 sons and husband.I have been very impressed with the service I have received over the past 43 years! I would not hesitate in recommending this dentist practice. Well done to everyone!

Brilliant service, friendly staff and everything explained fully