Durham Bed Centre - The Galleries Shopping Centre - Washington

Excellent service. Staff in store were so helpful and informative. Found my dream suite but knew it wouldn’t fit through the door. She informed me that because the back now come off it wouldn’t be a problem. Ordered the suite with a long delivery date due to wanting to plaster and paint first and having a couple of holidays . Although the sofa arrived in store long before my agreed delivery date, and I was contacted to ask if I wanted it early, the fact that I didn’t wasn’t a problem.The delivery date came and the delivery guys couldn’t have been more wonderful. The gas board were in the street at the time with multiple vehicles blocking access to the property, however these guys were going to go the distance to reverse over grass verges and negotiate a very narrow back alley in order to deliver my suite. As it happens this wasn’t necessary as the gas board moved their vehicles for me. My two year old granddaughter arrived as they were delivering and assembling the suite and they were fantastic with her, despite her attempts to sit on each seat as it arrived, they even asked if she wanted to help and allowed her to sign the delivery note ( obviously alongside my signature.I must admit after purchasing the suite I read some negative reviews and felt a little concerned. However I couldn’t feel happier with the service I received from entering the store to sitting on the suite in my lounge. Well done. I would certainly use you again.

Firstly, the delivery was late by two days. The bed is of very low quality. We paid to have it setup by themselves on delivery, which resulted in bent brackets not screwed in properly. One of the central support beams has snapped after 2 nights. Never again.

Great place for beds bedding plus sofas and accessories.was in today and Maddie showed me around I would recommend this to my friends .

Very poor service, 1200 for a bed that came with wrong size headboard and paid to have it assembled , it was marked and assembled badly , customer service is disgusting , no help whatsoever 2wks on , annoyed is not the word , avoid this company

Trish was absolutely fantastic helping us through a bit of a tough time. Due to unforseen circumstances we had to change order etc. Trish showed brilliant customer service skills and real warmth and compassion and really helped couldn't be more thankful. Flexibility of the company and quality also fabulous re payment etc. Highly recommended.

Good display- and not mithered by staff ...but helpful when asked questions

Local company. Great service from start to finish. All staff are very friendly. Nothing is too much trouble. Delivery was spot on. Excellent customer service which seems to lack at some places these days.

I purchased a wardrobe and paid in full plus delivery on 21July 2021, 4 weeks ago.I am still waiting for notification of delivery. I hv contacted branch and warehouse, but they will not commit other than you will be notified of delivery. Totally unsatisfactory service in my opinion. I would not have bought if i had known waiting time. I had fitted wardrobes removed and have my clothes hangin up all over on doors etc. if you require quick delivery, i would not recommend to buy here.