Royal Hotel

Stayed for 4 nights, a beautiful place. Right off the pedestrian only zone. Easy walk to Cardiff Castle and there is a Tim Hortons about 5 min walk. The old Cardiff market is just up the street.

Beautiful hotel in centre of Cardiff. The lifts weren't working during our stay, and the hotel contacted us prior tous the option of cancellation if we wished. Rooms were clean and equipped with the necessities, such as toiletries, towels, tea/coffee.The bar lacked a bit of atmosphere, and breakfast was available at added cost. We opted for breakfast elsewhere, so we were unable to rate the breakfast

First time staying at the hotel. Room was fine but both shower and sinks were blocked so having a swim whilst having a shower is not ideal. Weird smell through reception too which was off putting

Lovely stay! Room large & spotless. Breakfast lovely. Great city centre hotel. Slightly pricey but I find Cardiff is in general. Would use again.

Reception is located on the second floor so it's either steps up or steps down to the lift. This lift only goes.to the reception then a separate lift to rooms. Wheelchair access is available via rear entrance but not greatly signposted. Rooms ok but dimly lit. No fan in bathroom to take steam away, again dim lighting. Good choice of food for breakfast. 3 toasters set at different temperatures but none fast cooking and toast always undercooked (we tried them all). Be aware of how you approach the cooked breakfast bar as this weekend they had a male staff member on who followed you making sure you put the cutlery / tongs back correctly and huffed and threw his arms in air if not. Female member of breakfast staff was excellent and nothing too much trouble, even moving tables so that all 6 of us could be seated together. Hotel located on main bar strip so quite noisy if you had a room on the front of the hotel. But ideal if using this hotel as a base for a night out. Does have a small bar and plenty of seating which is manned by the reception staff. Reception staff were all helpful and friendly.

Couldn't be much more centrally located. Breakfast was superb. Bedrooms were fine and air conditioned, with comfortable bed. Good value. I've rebooked in a few weeks for a return trip.

Comfortable and pretty good breakfast, but you have to get there early, or nothing is left. We stayed longer than we expected but they accommodated that easily. You would think being so much in the center, it would be loud inside, but they have two sets of windows, which really helped.

Lovely, helpful staff. Our room had the issue with the floor being not vacuumed and sticky.The shower temperature dial was not fitted to the wall properly but besides that Everything else was spotless. Slept like a baby.

All the employees I encountered were polite, helpful and efficient. Entering the building at the front door you are confronted with a lot of steps, several flights just to get to reception. Enter via Westgate as there is a lift to the 2nd floor where you'll find the reception area, bar & the breakfast room.Check in was quick & simple and the reception staff were welcoming and polite.I was on the 5th floor, a corner room that had good views. The room was adequate but not good quality. The furniture was stained scratched and looked like it was made from plastic. There was a folding plastic table lamp which part of the base had melted.I could hear everything going on in the next room and the room adjacent to mine could see in, which meant that the curtain next to the door had to be closed.There was no information pack in the room. Only the fire regulations on the back of the door.The tea & coffee tray was in the wardrobe & the kettle was hard wired which meant steam engulfed the wardrobe. The cups needed cleaning, my guess is they were wiped clean with a pillow case. The doors also made it extremely difficult to make a drink inside the wardrobe.The lights next to the door flickered when on. The bathroom was dull and lacked good lighting. There was single use plastic cups instead of glasses. The bin lid was also crushed.The breakfast room opened late, although the chef did see me and apologised. I had to rush breakfast because of this as I had a coach to catch.The breakfast itself was excellent with a good choice. Although the plate warmer was not functioning and the plates where cold.After breakfast on day 2 the lift wasn't working and I had to walk up to the 5th floor.The location was great, close to the train station and minutes walk from the shopping & touristic area.I do not think this hotel is value for money.

What a fabulous short break we've just had at this beautiful hotel... From the outside it doesn't look very inspiring, but as soon as you step inside you are transported into a world of class and elegance.The decor is beautiful and warm, the staff friendly and helpful, and the room had everything we could possibly need... And don't start me on the breakfasts... We ate so much we didn't need to eat again until the evening...We no longer need to try different hotels when we stay in Cardiff, because from now on this will be our go to venue...