BBQ Boss Waterlooville

What a disappointment. Waited 2 hours for microwaved fries and cold burger. Nothing like the menu suggests

OMG. What a rip off. Boss burger a thin beef? patty, Brisket burger had brisket the size and weight of a single pringle. No salad, no cheese, no pickles in a cheap own label soggy bun. Fries were cold, with two squares of plastic cheese and more salt that the Dead Sea! £32 for a pathetic excuse of a “meal”. Have emailed trading standards. NOT ACCEPTABLE. #ripoff Britain

Good food, and would order again. I was sceptical when I saw reviews about delivery times but mine was delivered in 30 minutes what was amazing. Food was great and would definitely order again.

Updated review a year later:Had to take some stars off the review and update review after a few disappointing experiences within the last year. Probably won't be ordering from here again as the last 2 times there hasn't been any gluten free buns which was the main reason I'd order from here. Instead of a refund for the burger, after we asked about it, we were offered free cans of fizzy drinks (doesn't quite make up for it!). The app said the order was ready for us to collect but when we got there the order hadn't even been started. We opted to collect as the last couple of times we've ordered the delivery took ages. so although the food is still ok it's generally been disappointing and to top it the prices have increased quite a lot. It's a shame when we used to love it here and recommend it to friends.Original review:I don't know anywhere else that does a a greasy burger that is both gluten free and vegan - it was so delicious. I double checked that it was true! My husband got a beef burger and he also said it was great. Highly recommend, especially if you are vegan/vegetarian or gluten free and miss having a burger van style burger.

Absolutely awful. They witheld my order for half an hour because they didn't have chicken wings and wanted me to confirm on the phone that was okay. What they didn't tell me on the phone was they also didn't have milkshake which was written on the receipt saying 'sorry no milkshake'. There was also no coleslaw so idk what happened there. Way too pricey for the food we got as what did arrive is kind of bad quality, chips too salty, Mac and cheese is like plastic American cheese sauce. Brisket is overdone. Now I have to wait forever for justeat to decide they believe me before I can get a refund. Will not be getting 'food' here again, so disappointed as it cost so much and after ordering at 7pm it's turned up at 9pm barely warm and half of it missing.

Ordered at 18:25-ish for a collection time of 19:15, on arrival staff didn't notice me due to being on their phones and mucking around, once I had been noticed person on the till seemed confused why I was there when I said I am here for collection it was 19:20 when they said it will be 10-15 mins... cook called out the order (so not even made by this point) and I sat and waited listening to the microwaves whirling so from arriving to receiving my order this took a further 20 mins in that time chefs were talking about my order asking "are they there then?" There were 2 other tickets on the reel and silent phone with delivery drivers also sat in the restaurant on their phones

I ordered via Havant & Waterloo eats and no delivery. Called BBQ Boss and they said H&WE hadn't sent a driver. They said I could order directly with them which I did. No delivery! Half an hour after my delivery was due an 34 (yes thirty four!!!!) phone calls later, finally the driver left 5 minutes ago". I appreciate Saturday night will be their busiest night

Everyone used to rave about this place but I’m wondering why now? Food an hour late, no salad (both times when ordering) cost £33 for two burgers and some plane chips??? Forgot my drink which I paid for too. First time I thought “maybe they’re busy and ran out” so I gave them the benefit of the doubt but second time too? So bad. Don’t bother with it.

Food took overview1.50 when it was stated if would be 1.20. Upon arrival after 2 calls to check on progress. The fries were inedible as someone had emptied the salt shaker on them!! The rest of the food was edible but definitely not the best I’ve had from here.

Have ordered takeaway from here a number of times. Past experiences have always been good however recently the place has gone downhill. Burger arrived soggy on the bottom and didn't taste as good as it usually does. Changed the recipe of the chicken wings, which is fine but would be helpful for this to be noted on the app. Hope you can restore back to your previous standards.