The Groom Room Kirkcaldy

Fantastic my cat Teddy was absolutely groomed best he has looked .

The ladies are friendly and attentive.Asked what I would like to be done and did exactly what I asked for.Mishcka came out smelling amazing and looking beautiful.I will recommend to anyone I booked a return visit as I found the experience very good.Thankyou

Went in for a puppy groom to get my puppy used to the process, the ladies were really nice and he seemed very happy, although going in i asked for his fur , especially his face not to be trimmed. Just wanted a wash and a nail clip , they said we don't trim" and when i got him he had a weird head trim that was a bit uneven and looks like he has a weird forehead at the moment

Took our dog here for a wash and brush he’s very nervous but the staff were fantastic with him can’t thank them enough.

They did a nice job on my dog but i will not be back in the shop. The groomer ( whom i think was the boss ) had a terrible attitude complaining that the price quoted was too low as my dog had a very thick coat and needed a lot more work done on him. She then told me she would have to use a dematting shampoo and charged £8 so she must have used a whole bottle for £8.The price was not a problem it was the overall attitude of the woman. you take a dog to the groomers for a professional to do their job and all this woman did was moan. i previously had asked about booking in my rescue chow chows and was told i would need vet letters to shave them. They are rescues from abroad who have came from the most awful backgrounds and do not like to be groomed, they have been with me for 5yrs and have always been shaved , i have owned chows for over 27yrs and do not need a lecture on what i should and shouldnt do regarding chows. The dogs health and wellbeing is more important than how they are meant to look. i only went there because my wonderful groomer is moving abroad so i am now looking for a groomer but i will continue my search

Did a great job grooming my Cockapoo however customer service is awful. Can't seem to book appointments properly. Had one booked for the Saturday and called the day before to confirm the appt only to be told there was nothing booked. I explained I was told it had been booked in the system only to be questioned if I had a card which I didnt so they said the appointment can't of been set then! I changed groomer, then around a month later I get a rude voicemail from the manager saying I didn't show up for my appointmet that day so i'd be asked for a deposit the next time I booked. I called back to point out that the next time I book an appointment with them will be when I've lost my mind.

They were absolutely amazing and so kind, friend & lovely. My Chihuahus has black nails and screams, in other places, we have even left without all his nails being trimmed. They were all were done and no bleeding. Can't rate highly enough 5 ⭐

Excellent I had tried other groomers but have come back to the groom rooms as they are the only ones who actually listened to what I wanted instead of the generic cuts offered elsewhere

Always great service

Staff very ignorant and don't know what they are talking about they should be trained to know what they are dealing with instead they try to con people especially older people totally disgraceful and very rude