Argos Portsmouth

I bought a bike from Argos a 2 days ago, but as it turned out, the front tire was not holding air. So I got in touch with a store to figure out what to do about this situation. Billy, who dealt with this matter was very helpful, he arranged for me to exchange and get delivered a new bike to my home address and all went very smoothly.

There is no proper queue system collection and payments are not marked(date: 19:01:23) Poorly staffed one person to take orders and lack of customer service skills. Staff at the front were saying that why should one person do all this work out loud in front of queuing customers and we’re getting loud with customers. I felt like me coming to collect my order was somehow making their life miserable. Next time would get it delivered home as I felt like not invited to the store ( others in the queue felt similarly). Not expected this at Argos .

It's okay depending what your buying or looking for really . Good for toys 2 for £15 etc on baby and kids toys .

Never had any problems with Argos Portsmouth until today. My 1 star rating goes ONLY to the lady who answered my call and was rude when I asked if I can return a product. She asked me what is the reason for the product return? I replied that it doesn't satisfy my expectations. Her following questions were if the item is faulty and/or if the item was taken out of it's original package and used? I replied that the item is not faulty and yes, the item has been taken out of the original packaging and only used once (how else should I know if it works or not?!?). She said that because I opened the package and used the product, it can't be returned anymore, only unopened/unboxed items can be returned. Her answer blew my mind because I've returned items in the past at Argos and never have I been declined because of opening the package or trying the item to check if it works. She said that there's no chance I will manage to return the item unless is faulty, because this is Argos' policy. I then asked her how should I find if the item is faulty if I'm not opening the package, because that contradicts everything that she just mentioned.. she couldn't give me a logical and reasonable answer...Thank you for reading!

staff too busy arguing amongst themselves rather than sort out customers purchases. waited 20 minutes for my items to come down and then they sat on the shelf for another 10 minutes before being called up to collect. it was not busy when we went in either so there is no excuse for the slow service.

The queuing system is shambolic here. Roughly a third of the people around me had ended up queuing twice as their initial queue was 'incorrect'. There's no clear indicator as to where you go for click and collect - is it really that difficult to facilitate this? Your management must be particularly poor!

Rude staff especially the one that I dealt with, Jackie, she refused to return an item that I bought less that one week. The item was on its original packaging and in good conditon (because I didn't use it) and after a long conversation she accepted to return and get me a refund. Never return .

So slow. A woman with grey hair & glasses wandering between the tills and the collection area but doing neither job

It's a bit of a pain to get into now as they have the car park door no longer in use. You can only enter via commercial Road. However still good for everything you need.

Very good service, the lady even found my pick up order on my phone which i could'nt find.