Snap Fitness Crewe

Not a bad gym, joined in October 2022 as it's right on my doorstep and it was relatively quiet most times I went but since the start of 2023 it's absolutely rammed full no matter what time you go. Not sure if they've had a huge intake of new members in 2023 but it's hard to find a time to go where you can do a session without having wait around for equipment. Unless it quietens down then I'll not be renewing this year and will look for alternative gyms in the area apart from Bannatyne's. Parking is a nightmare so if you can walk then I'd recommend walking.

Don't allow you to cancel your subscription easily. Threaten debt collectors when you cancel your card instead even though you've never used them during those periods. Avoid. The one time I want to use it the door is broken for 6 weeks and apparently I still have to pay for that lol. They say you can cancel just by email but I was told you have to go into the gym in person to cancel which was only staffed during the day so doesn't work for those that work nightsThey then say you can cancel by email at which point based on other reviews they ignore you and keep increasing the money you supposedly owe them. Shady practices.

Honestly appalled by customer service at this gym, asked for my membership to be cancelled 3 months ago, which I thought had been sorted around 2 weeks ago I received an email from them telling me I owed £60 and after an extremely long emailing exchange they told me it would be sorted and yesterday I received another email telling me I owed them £90. Worst customer service I have ever experienced. And they are extremely rude when emailing.DONT START A MEMBERSHIP HERE !

Really warm and friendly staff, great environment. Looking at the lower reviews it appears people aren’t able to read terms and conditions. I would recommend this gym to anyone and everyone.

Do not join this gym. They are complete frauds. I keep asking them for three months to cancel my membership but instead they refuse to cancel it and they keep emailing me to pay even though I’ve already paid every month. I keep paying asking them to cancel and they refuse to cancel. Now they even had the audacity to email me a lengthy horrible email while I was in the hospital dying. I was in the hospital dying and I had an email from them even after I’ve asked them to cancel my membership for three months, threatening to take me to the debt collectors! Do not join this gym. I repeat this is not the gym for you to join, join simply gym or pure gym, but not this rubbish disgusting gym

When this gym works, it's fine. An operable gym that enables you to work out. But when, for example, the doors break for 6+ weeks and you can't work out, don't receive any promised communications or refund/ compensation as promised, it is very frustrating. I emailed the gym in the end to cancel my membership, detailing why, and rather than address the issue STILL they just ignored it and confirmed my cancellation. A gross attempt at the lowest standard of customer service. Don't bother.

My two daughters and I joined the gym as it is close to home. I regret not having read the reviews before joining :(. The facility is limited but fine if you choose to go during quieter times. Hence the 2 stars. The customer service is atrocious.We needed to cancel and put in out notice of cancellation. For all three of us they continued to take money after the notice period. One daughter asked for her membership to be cancelled on the 1st of July. They took two additional payments from her account and refunded one after a complaint. My other daughter and I managed to get refunds as well after complaints.Very unethical!! Not sure if it is a local problem or across their gyms.

The one time I want to use it the door is broken for 6 weeks and apparently I still have to pay for that lol. They say you can cancel just by email but I was told you have to go into the gym in person to cancel which was only staffed during the day so doesn't work for those that work nights.They threaten debt collectors when you cancel your card instead even though you've never used them during those periods. Very shady money grabbing business.