Ultimate Outdoors Preston

Absolutely appalling customer service. I ordered 2 gas stoves and 8 cannisters of gas from their website on 1st December 2020. I received a refund of £20 the next day with no explanation but assumed it was for the gas cannisters (no problem). After 8 days I contacted them to see where the stoves were. Their first response was to say I should received them in the next couple of days. I didn't. After trying numerous times to contact them by phone I sent an email. I was told the stoves had been delivered. They had not. I contacted them again by email, they replied a week later to say they had no stoves in stock and they had refunded my money on 7th December, they had not. I eventually turned to my bank and asked them to complete a 'chargeback'. I provided the bank all the emails containing their lies and poor service. Within 5 days my bank returned the money to me. This retailer is extremely poor when it comes to customer service and rectifying issues. I would never recommend purchasing anything from them

Ordered a northface bag in XXL for a Christmas present was in stock when ordered and money was taken from my account however I was then refunded without any explanation as to why! I only realised the following day when checking on my order. Really poor to not even get an email, won’t use again.

Went to the till to purchase my nearly £200 items, to be told it would cost me a lot more if I didn’t pay a £5 membership which only last 12mths.., No way!! im not paying to spend my money…. Thank goodness I didn’t go through with the purchase, i found some of the items on amazon for way less!! I advise you check out your prices before you buy!!

Prices after you've parted with £5 membership is freely available elsewhere for very similar items(just a different brand name). I won't be conned again.

Always a pleasure to shop here. The staff always go the extra mile. Scott the assistant manager and Craig are so friendly, always go above and behond and nothing is too much trouble. Excellent lovely store great choice and pet friendly. We travel from Manchester just to shop here.

Great range of outdoor clothing and accessories but not a great range in sizes and many brands being quite small for their size. XL & 2XL are nothing like compared to a UK average"Some good deals and discounted items and some full retail with discounts available online."

Must have recently changed to Go Outdoors. Plenty of choice and good value. Makes you want to take up camping, walking and being outdoors generally just walking around the shop. Knowledgeable staff, quick checkout, happy customer. It's a 7, from me. Out of 5

Ordered online, they have really good and cheap deals and sales, grabbed myself a bargain. Really quick delivery as well, ordered the Sunday night and came Tuesday morning.

Never been here before, enjoyed the visit, plenty of choice, for all kinds of products to do with outdoor pursuits. Got myself a discount card on the day which lasts twelve months, only cost £5. Good discounts on a range of stuff. Staff very helpful.

The salesperson was very helpful. However the after sales service was a let down. My partner bought a pair of Meindl walking boots for £95. They leaked first time out so he reproofed them. The boots let water in at the heel and toe on two subsequent outings. He takes great care of his boots and always cleans them after each walk.As he'd only had them one month he took them back to the shop. They had to be sent off for inspection. We received them back today and were told that the 'alleged fault is a result of improper care after purchase' As they let water in the first time out and have only been worn three times I fail to understand how they came to this conclusion. They still look like new! I am very disappointed in the way we have been treated and would not buy anything from this company again.