EE

Marvin at the EE store in Cambridge was excellent. He was informative and polite. Highly recommend.

The staff were great, especially Hector.. he gave superb customer service, knowledgeable, friendly and a credit to ee.

AVOID THIS STORE YOU WILL GET RIPPED OFFNO 14 DAY CANCELLATION IN THIS STORESETTING UP A CONTRACT = EASYCANCELLING WITHIN 14 DAYS = IMPOSSIBLEPROOF YOU CAN ADVERTISE ANYTHINGAND GET AWAY WITH ITVoted number one in customer service in the country-where and by who?I hope this post helps to save YOU from getting the same experience I didWent to EE in the hopes of getting better service & receptionSigned up online for month to month mobile simWent to THIS STORE to set up mobile wifi routerCoverage checker online says you get 4g indoor and outdoor, one bar two at the most on mobile. On router faulty reception interrupted constantly hanging-Took router back to store on Friday said I wanted to cancel within 14 day right to cancel.-Associate told me to sit down said he will go get the manager.-Came back and said manager advised to contact customer service for cancellation-Customer service told me to contact “channel returns” via online form-Channel returns told me to go back to store-MANAGER IN STORE told me they dont do cancellations instore and don't abide by 14day cancellation-which is mandated by LAW-Customer service called again and now told wifi router is cancelledSame day mobile phone calling and data suspended called to check 480.00£ fee imposed and to be paid to have service reinstated-Rang CUSTOMER SERVICE AGAIN told I need to go back to same store and manager or supervisor will tell me same thing-I DEMANDED ESCALATION-Within 10mins callback from manager/supervisor from customer service saying wifi router was wrongly cancelled by customer service and should have been done by store-1.5 hrs on hold-told 480£ fee for wifi cancellation (WITHIN 14 days of setup) will he waived as goodwill and 380£ mobile cancellation fee will ve waived as GOODWILLVOTED NUMBER ONE IN CUSTOMER SERVICE- BY WHO?Good luck

My Google pixel phone battery expanded. I'm not with EE but they're a recognised repairer for Google phones. They were absolutely fab. Staff in store were very helpful and they kept me informed of repair progress throughout. I thought the process would be a headache but it was really easy with EE

I have been coming to this store third time in two weeks to get my phone fixed (paid battery replacement) and after two weeks all I could hear is apologies, the device is not ready. The store has never contacted me or updated me about any updates or services so far but asked me to be at the store all these occasions and made me wait at the store 3-4 hours only to know the device is not ready. Just to keep it bit more interesting, they couldn’t pay me back the amount they charged me upfront for the service and now I have to visit the store again. Wouldn’t recommend anyone for service options, but maybe they are really good with sales.

We came to EE yesterday and had excellent service from Aden. As I am changing provider to EE my current phone will not send messages .Please give Aren a 10 for his excellent service .Melissa Jones

Highly recommended if you choose to change your service provider. Very good customer service.

Long wait but finally got here my son's new Iphone 14pro max. Hubert very busy but managed to make it easy.

Staff have messed up my order for an upgrade. Phoned up to be told by the store manager I need to come into the store so he can look into said issue. Showed up at the store to be told by the same manager he can’t help me anyway and there’s no point of me showing up. No apology for my inconvenience over their mistake that I’m having to sort out myself now. Super unhelpful staff that clearly need more training.

I was impressed by the excellent repair service and the affordability I experienced.Not only did they fix the water damage and replace the cracked and scratched screen, but they also provided a brand new shell for my phone. What's even more remarkable is that they charged half the price compared to a nearby repair shop for the screen replacement.