Optical Express Opticians: Manchester Trafford Centre

Came to get my sunglasses fixed after being turned away three times! Atif provided fantastic service. Polite and efficient! Will definitely come again

Lovely staff, very friendly and professional.Everything was explained clearly and every care taken to ensure I was happy with the process. Prices were also very good.As a long standing customer, I would not go anywhere else.

Thank you to the lovely staff who fixed my sons RayBan sunglasses yesterday. The level of service they provided was exceptional, especially as they didn’t charge us. I will definitely be going there for my next eye test. Thank you

Amazing service from Rhona !!Very attentive and was very thorough with her advice on all types of lenses that would be beneficial to my type of prescriptionWould definitely recommend Optical Express in the Trafford Centre for first class service

I had an eye surgery 7 years ago and I was ok. Since 2 years my vision has been worsened and the same as before the surgery. I can't see properly again, and they assured me if anything is wrong will fix it for free. Also been told that I will see perfectly for life, and now when I went for a check-up they said that they would never say such a thing and I need another surgery for £1200!

The eye test happened but one hour after the booking time. The person before me, who went in around 12 30 said she had arrived at 11.50, so 40 minutes for them. Just one eye test technician. There were 4 other suited members of staff but they were literally chatting around the terminal at front of store or staring out into space whole time. There was no apologies when asked at 13.10 why offer a slot at 12.25 if you aren't going to see the customer within a short window. Eventually at almost 13.30 I was seen to but not after one of the suited members, who did no work the whole hour I was waiting, went into room and the technician then talked in a non professional derogatory tone the whole time. The test was much shorter than the test I had last year at the same store, the questions about which image was clearer was rushed and the guy testing wasn't professional in tone almost talking like they wanted to put the fear into you and throwing in comments about surgery options in few years time than discussing the results today. I will definately be having a further test somewhere else in the next month because I came away doubting I had got a proper test, so don't want to be prescribed wrong glass lenses from a quick rushed job (compared to test I had a year ago and the customer before me who had one for more than 50 minutes versus my 15 minute test without chance to properly observe images). I am just amazed why they employ all these idle, hands in jacket pockets, chatting to each other the whole hour i was waiting. 4 members of staff this was, what is the point of their job? However finance works at this.company, they seriously need to consider a restructure as wasting so much money on staff who don't help and just stand doing no work most of the hour I was sat waiting from appointment time to being seen. I cant wait to compare my results when I get a thorough professional test elsewhere that isn't rushed through eye image tests and professional demeanor from the staff doing the tests. Even to be proved wrong but I doubt it and I need to be sure my test outcome is right after experiencing opposite ends of spectrum experiences last year and this year. Avoid this store if you value your eyesight.Update 2 Nov. I have since had another eye test at another opticiansand the outcome is not the same, the service at this other well known opticians was more professional, thorough and they actually discussed results and options, as well as taking time to choose lens options, glasses, fit etc. The fact the results are not the same is indicative that the service I had wasn't to standard and I will not be recommending this brand or store.

Haroon was extremely helpful, I popped in on the off chance that OpticalExpress did glasses repairs. Not only did they do repairs, Haroon offered to do it for free and all within 5 minutes. Honestly couldn’t have asked for more. Brilliant service!

Superb! Whilst at the Trafford Centre, part of my glasses dropped off. Went to the store where Shaffa very kindly replaced the parts with no charge. So helpful and would definitely recommend again. Many thanks Shaffa!