Royal Mail Denton Delivery Office

The team at Denton Manchester M34 sorting office are always polite professional friendly and on time with deliveries.They go beyond courteous and have patience as I take a while to get to the door due to surgery some time ago.From the walking delivery staff to the ladies and gents in delivery vans everyone on this round are a credit to Royal Mail and represent the brand so impeccably.They deserve a pay rise for being out in all weathers and providing excellent service. All of the team are great and provide top class service.

Complete shambles. Never open when needed. Their purpose is to serve their customers. They close at 12.00 midday on Mondays & Saturdays!! How useless is that!!!! They even have planned strike action during September so more poor service and contempt for their customers. Despite opening hours on website. Closing early everyday, total contempt for its customers. I now check Amazon, and if royal mail have anything to do with the delivery I just avoid and don't buy. It needs to move with the times and open when customers can actually collect after work. Next day delivery can actually take a week, due to depot being closed early. Wouldn't be difficult to remain open until 7pm everyday. Its not at an unreasonable request. TOTAL SHAMBLES.

Continually changing opening times. Web says 7pm close went to collect multiple parcels to be told it’s now 4pm, got there just before 4 and they were locking up early before 4pm wouldn’t let me collect parcels. Awful customer service if opening times till 4 should be there for collections not locking up early.

Poor service by this particular branch.Had delivered important documents to them which were due to be delivered via tracked delivery.It was to an organisation that opened at 8:30AM; however it later transpired that they made little attempt to actually deliver the mail, since it's a staffed government building, which is currently occupied despite covid-19.When ringing, first operative, named David, from team 2, was extremely hostile and rude. He provided no solutions or apologies and only exacerbated the situation.As such, I am now having to go and retrieve my package from their sorting center and will have to deliver it myself.Abysmal service all around.

What's this opening hours about it's a joke always close

Why you didn’t update the date pleaseCan you update in future

The team running the office are always so friendly, not matter what time of day I go. And I go a lot (always sending parcels)! And no, it's not that they recognise me as have been wearing a mask. Also never a super long queue if you go early in the morning or later at night, any day.

Arranged a re delivery on 14th… my parcel is STILL in the depot, so I decided to try and collect instead. Opening hours online show Wednesdays 8am-4pm. Opening hours on the depot door show 8am-10am. Wasted a trip. Waiting times on the phone always 20+ minutes, I’ve never managed to connect. The depot seems uncontactable and my parcel has been stuck inside their walls for 3 days, seemingly with no way for me to collect. Shocking service, not customer friendly in the slightest.

Helpful staffs. Be aware of the opening hours as the time at Google maps is not updated here is the opening hours