Marks and Spencer

Went for something to eat in the café there, it's absolutely disgustingly dirty, the decor looks dated and matches the overall cleanliness. I used to frequently visit, I had not been in a while and it will not be returning.What little food on was on offer was okay, but again plates and cutlery need replacing, not cleaning!.The staff are for the most part friendly and do try to help. But something urgently needs to be done.

disappointed on my two most recent visits, had ordered off the website for click and collect, when I visited the store on the specified collection date given via email, the items had not arrived on time and I was told it would be a few more days. I returned as soon as i could, 10 days later after the first visit, to learn that the items arrived however they had returned them as i had not collected on time even though they had not arrived on time in the first place they could have at least held on to then for a few days longer. The lady at the register was not too helpful and asked me to phone the helpline. I did so when I returned home and tried to organise delivery again however was told items were returned to warehouse and now out of stock. They compensated me with a small voucher as a goodwill gesture however was not good enough in my opinion, costed me 2 wasted trips and staff did not see too bothered or eager to help.

Great store located within erneside shopping centre with a lovely food hall and tea area.. we had a sandwich and cuppa tea looking out on the river and water fountains and traffic going past. They have some gluten free options like gluten free sandwiches and scones and brownies etc all packaged seperate and safe.

Tuesday 31st January 2023 - 14:20Nice store and food hall.I’ve ordered a few things and collected them in store; I’ve always found the staff to be helpful & polite.My only gripe about this store is the cafe. I think the food is overpriced.Whether it’s busy or quiet I find I have to wait an unnecessary amount of time to get a hot drink. The staff are nice but they always seem so unsure about what they are doing.Today I asked for a black americano and was asked if I wanted hot or cold milk with it, it’s like they acknowledge you but don’t really take in what’s being said.My other minor gripe is that they have these lovely cups and tea pot but it’s matched with a white saucer that doesn’t fit/ match the cup…attention to detail makes a difference.

Was in Enniskillen food shop yesterday & the man with beard that served me was downright rude & horrible. Didnt want to touch the money bag I'd change in & shouted 'I'm not touching that'. He needs to be brought to attention on how to have manners & be nice to customers.

Fantastic bargains & I love the fact kids eat free wen spend over £4 .

I give 3 stars because our table is not properly clean. It's a bit sticky so it wasn't wipe at all. And one of the chair beside me is dirty. But my family and I still love this cafe and we visit here regularly. They have free wifi which is very useful for my daughter and toilet as well. These two factors are very important for me when eating out.

Had two arms full of product, shirts, pants, underwear, jacket, shoes approx £400 worth nobody interest in talking my money so I walked away, what ever happened to serving the customer. Staff are slow and not interested. I went down to Clark's shoe shop meet a lovely young lady and spent £330. Please wake up I deal with people every day and really don't understand bad customer service.

To day my husband and I went grocery shopping to marks and spencer in Eniskillen. For something special, my age and health are against me felt my self getting weak . Said to husband I will be back in a few minutes don’t like a fuss . Went out grocery door seen a chair just inside the café. I’ll sit for a wee minute come back to myself , amazing member of staff came over and asked was I okay, said just taking a breath husband is finishing the shopping. May I get you a glass of water or maybe a cup of tea, just want to thank Joe for being so caring. This for me is why Marks and spencer is so special never be able to replace Joe and his experience in life he truly has a great way with customers. By the way Best cup of tea ever. Thank you once again Joe , you made my day . Ann Burns . Christmas 2021

We had the pleasure of being helped by Valerie in the grocery department last Saturday morning, we couldn't find an item we were looking for, Valerie went off to check the stockroom and brought us back 6, she went above and beyond, customer service at its finest, we'll back again, thanks Valerie and M&S