Ancaster Fiat Aftersales Shepperton

Online booking system does not work.. you book a slot and you get a call saying it is not available.Have had a Nissan Leaf serviced twice.. both times told it would take 1 hour 30 mins.. both times it took 2 hours 30 mins..No parking bays for service cars. Car park always full and tight on soace

My FIAT 500 broke down. I phoned up and arranged for a repair, and they confirmed that the car could be delivered by the breakdown company today.When the recovery truck arrived, they informed the driver they could not take it as their FIAT technician had left and they did not repair FIATs any more!They then left it to me to find an alternative dealer.The recovery truck is taking it to the new dealer now. The recovery truck driver tells me he had arranged a meeting about his mother's funeral today which he'll have to miss because of this.What a shambles.

The staff there were very helpful, friendly, polite and we're amazing. They went above and beyond for me buying my car. Would definitely recommend.

Staff always helpful, about to buy my 4th nissan car

Hi Syed,Thank you so much for looking after Valerio and I so well with our recent purchase of my Fiat 500 from Ancaster Shepperton.I am absolutely delighted with my new car.I really appreciated the car being ready to be picked up Monday afternoon with such short notice given to you.You made sure everything was done and prepared in such a professional and thoughtful way.I really appreciated all your help and that is why I have awarded you 5 stars - well deserved Syed.Would not hesitate to recommend Syed and the Ancaster Fiat dealership to anyone who was thinking of buying a Fiat car.

TL; DR went to get my car serviced charged for work not done and an attempt to defraud me of a further £160I took my Fiat Punto for a service, first time using this garage. The car needed a service, MOT and a few issues fixed. The service and MOT went fine but the issue with the left hand rear signal light still persisted. I had to arrange for a second visit, on the second visit I was told the light was worn out and need to be completely replaced for £160.When I ask for the specific reason it was not working I was told the earth was corroded. I went and inspected the light myself, the bolts where seized with rust, the light housing had leaves and maple tree seeds inside, furthermore no corrosion existed around the earth.They had not opened or inspected the light at all but billed me for it. At best this was laziness and at worst an attempt to defraud me of £160 plus the previous work. I had been charged for a new light bulb and labour on my first visit to try and fix the light.When confronted with the information the service desk said no the information I was given was wrong it was the bulb holder the was corroded, so I inspected the bulb holder and there was no corrosion. I asked for a refund of the bulb and labour and have yet to receive a refund.My last conversation I was told another story that the light needed replaced because it was intermittently working. 3 Stories none of which are true.

Lovely staff. Efficient service. Friendly atmosphere. Free hot drinks !

Battery problems with my Fiat 500 for the last 6 months. Brought it here because the reviews of Fiat Guildford were so bad. The car is not recharging the battery and keeps going dead causing me to have to jump start it ( car is 18 months old with 13000 miles). So the first visit they fob me off saying I’d left the boot open to cause a flat battery. I explained there is a warning light when leaving the boot open and that was not the problem and I was sure I’d be back. Low and behold the problem had not gone away. The car was unusable as it was holding no charge from driving ( only charge from the mains). So I booked it back in, once again they simply charged the battery from the mains and said no fault with it. Then they start saying I’m causing problems as they need the courtesy car back. I say I want them to fix the problem not charge the battery- which I can do at home. They tell me there’s no fault. I brought it to them after a 30 minute drive and the battery was too flat for them to start it- yet there’s no problem?? To then try and make me feel guilty for their lack of courtesy cars after trying to return my car to me still faulty. Been an absolute shambles so far.

Horrible experience, avoid the Fiat department, unless you want to be greeted by unhelpful staff who can’t even remember their login password to check your details on the system and keep you waiting (with a newborn) for 45mins + while they try to remember it.I booked in for a service on my Fiat with Ancaster Shepperton, I have a service plan which means the service should be free, this was all clarified on the phone by a salesperson who booked me in, they even called me back themselves a few days later to confirm this.I travelled an hour to get there at 9am to drop off the car, to wait around to be told I would be charged and they don’t even do service plans at this branch. I was waiting around for ages while the receptionist tried to remember her password to check my details, she eventually had to ring someone else as she couldn’t remember her log in. When I said that her own staff members called me confirming my service plan and how was this confusion even possible, she just said she didn’t know and wasn’t able to tell me who called to confirm this or pass me on to her manager (still waiting for his call btw to discuss) extremely unhelpful, and a waste of my time. I think they booked me in hoping I would cave in and just pay for it seeing as I was there. Totally unimpressed with the ‘service’ received.