Inchcape

Hi all I just bought my second Toyota first was a chr and now rav4 bought lovely car, went back to Toyota Sandhurst parts and I spoke to mark and I ask about the side them and mark said That you get get them any more but then he said he wauld search other branches if they have some in stock and he found some up near Manchester but they wauld not post down so mark mentioned to me that he’s going up there on Saturday to get a exhaust for his sons car that was advertised on eBay and bought (exhaust)and the Toyota dealership was another 10 miles away but he wauld collect them if i wauld like I said yes please mark that would be great then spoke him on Monday and booked car in to be fitted for Thursday job done MARK is a fabless guy he out of his way to do that for me Toyota Sandhurst shauld be very proud to have a person like that working for them he’s a super gem and thanks again mark your the best person I’ve ever dealt with your worth your wait in gold thanks again mark

I bought a new car via PCP, Dom was extremely helpful and got me the best deal on my new car. He gave me a wide range of options and ensured that I made an informed decision. Communication was great and the whole transaction was extremely smooth

Fabulous first class service from Mark! We were missing 2 locking wheel nuts and the key. He solved our problem with a smile and Jack kindly checked all the other nuts. A great team! Thank you!

Our visit to Toyota Sandhurst was excellent, Even before the visit, customer service provided by Dominic (telecon and video) was polite, professional and courteous I would rate the service way beyond excellent, all the staff we met at Sandhurst where excellent.I would highly recommend Toyota Sandhurst.Regards Colin and Kim Gardiner.

After being told my monthly payment had not been transferred over to my new car again as it happened with my previous car, when I ordered my new car I mentioned it and again when I picked it up, I was reassured that would be done.I had to pay as a goodwill gesture £190.00 instead of £230.00. I was lucky I didn’t have to pay more as it might of been difficult to pay.All I can say is next time I upgrade my monthly payments must be transferred over to the new car!The service guys were very helpful and polite.

I had a great service from Kevin and the team. My car had to be kept in for 4 days and I was offered a courtesy car in the meantime which was great. Really appreciate the team's hard work as my car now drives like it's new!

Had an appointment elsewhere to get new tyres fitted but on locating my locking wheel nuts box, I found that the locking key was missing! Called Toyota Sandhurst and they kindly asked me to stop by to see if they could locate a replacement the same day or order a replacement in later that week. Paid the centre a visit and they spent 45 minutes looking for a key that matched as one of their members of staff was convinced they had one spare in the office. Both Brian and Mark managed to locate the perfect match and gave me the key out of good will so that I could make my appointment for later that day and get my very tired tyres replaced! Best customer service I’ve experienced! Very grateful - thank you!

The service team at Inchcape Sandhurst is the reason I also choose to buy my new Toyota at the centre. They always do the job to a high standard and treat their customers this way as well. Again they went above and beyond to try to work out whether a customisation I wanted was possible and even helped address an issue I had with the sales side of the business which they didn’t need to take responsibility for. Excellent as always

After an initial poor start when speaking to the receptionist, who was far from helpful and very rude. I eventually spoke to Balazs who was absolutely amazing, you nearly lost a customer, however he definitely saved the day and was so helpful and accommodating. Nothing was too much trouble and when collecting my new car I had the opportunity to meet Keira, who was also a friendly and helpful person. I cannot fault these two, they went above and beyond, would thoroughly recommend Inchcape in Sandhurst, both my husband and I have had really good experiences