St George's Crescent Surgery

Some of the drs are rather nice and do a good job, however I’m in a situation with my mental health and I’ve been advised to phone if my medication stops working, however for some reason the receptionists were not very kind about the situation. They didn’t care about my issues and she was rather rude on the phone just told me to phone back in the morning when I’d been trying to get through for ages. Ridiculous considering changing surgery

Phoned on Friday and spoke to a lovely receptionist called Ann, what a credit to the surgery she is, very polite and helpful and asked me to phone back on Monday which I did. I spoke to a different receptionist I think was called Lynn who again was lovely and very helpful and was able to book my mum an appointment for the afternoon. Too many people give the receptionists bad press, I personally have nothing but praise for them.

Called to try to book an appointment. Recorded message says that I can book an appointment using the 'My Health Online' app. Tried that but not one single appointment available within the next month to see any doctor! Do you actually use online appointment booking?I was told to ring at 08:00 the following morning, just when everyone else is trying to ring and book appointments! Working people are getting ready for work at 08:00! They should get their act together and make it easier to book appointments.

I explained to the doctor on the phone that I've been experiencing chronic shoulder pain for months now, he did not consider sending me for an x-ray photo, and didn't have any real knowledge of my condition whatsoever. He just prescribed me painkillers and hung up the phone. I tried calling again right after that to which they responded with The doctor is busy now but we can book you for a call with him in 3 weeks time"."

Worst surgery ever AVOID! Disrespectful I'm 1st in queue for 30 mins then finally somone pick up and you could here other 2 3 receptionist are laughing etc when people need appointments with gp or advised. Very unprofessional ladies should think maybe about factory work not receptionist if they have no idea how to help or pick up! Waiting for gp to call me back with biopsy results nothing ! If I will not call they will ignore me. unbelievable how they are treat people I wonder if their will treat like that family member! Can't say anything good about that surgery looking for new one!

Receptionists and doctors have mostly been helpful and professional in my experience. Whilst it can be difficult to get through or to even get an appointment at times, I feel the staff generally do their best, especially given how broken the health and social care system is. I'm sure given the choice, the surgery would like to prioritise more people and change certain policies to make them more efficient yet sadly some of those decisions are above and beyond their control.

I am the manager next door to this practice and have to applaud the team for all their efforts.When patients are desperate for medication they have ran out or we visit them to request urgent prescriptions, they go above and beyond to get that prescription to us the same day (within reasonable ordering time).They have a positive attitude and do their upmost to help resolve any issues, without question.Well done team!!

Took my 10 week old daughter to her apt, it was an emergency apt as she was very unwell the apt happened to be upstairs. I was told by a receptionist to take my daughter out of her pram and carry her up the stairs when there is a perfectly good working lift there.. why was this? What was that all about? I assumed the lift must be broken as this has never happened before. Baffled me. I walked over to the lift and it was working. I questioned the receptionist she grinned and said yes use it if you like. I’m just confused as to why she would do all of that to me when I could have left my daughter in her pram. So many times Iv had a bad experience with this certain receptionist and others

Tried to register our 7 month old daughter to this GP as we’ve moved out the area boundary from our previous practice. My girlfriend called up and was asked to bring in an application form. On arrival the receptionist she talked to was very rude and patronising towards her. She explained that we only lived 0.7 miles away from the practice (which is well within the boundaries they have set on their website) she seemed unbothered and more interested in socialising with her colleagues. Very unprofessional.

The receptionists here are always so warm and willing to help. Often calling the Drs can be a stressful experience, but their warm manner and kindness makes the whole process a lot less overwhelming.