Raymond Road Surgery

The nurse helped me to to do blood test, ECG and blood pressure test was amazing. She is one of the best nurses I have ever seen. I am lucky.

I've been with this Surgery for over 2 years now and recently changed address. Even though my new house it's a bit far from Raymond (there's at least other 3 Surgery next to my new place), because is still within the range I decided not to change. The staff at the reception are amazing. I always feel welcome either in person or over the phone and specially Jags. She's 5 stars. It's not all about the Dr's. I really hope Jags has the recognition she deserves.Unfortunately, the only thing good in this surgery is just the reception which in a patient view makes us feel welcome but doesn't fit the purpose of the surgery. It's a shame that, with such a good admin staff you can't have the same experience when it comes to the Drs.

Unfortunately the receptionist acts more like a prison guard rather than receptionist. I was told to go to minor injuries rather than bother the GP. No empathy whatsoever. Nhs is totally crumbling and unless you are dying , you don't get help.

Raymond Road is a good GP surgery. Reception are always helpful and friendly. I’ve read some other reviews that say the appointment system here is frustrating as you can only book same day appointments but I think this is a good service if you really need to see a GP. They can also offer appointments in advance- just ask! I will say that you need to call at 8am for a same day appointment, the surgery website says they open at 8.30am but you can call before this.

I've had mixed experiences at this practice over the years. Some doctors and receptionists are understanding and polite, while others are patronising and careless. One staff member there ought to know his patients may be anxious and/or desperate for treatment. A recent phone call concerning my suffering baby was appalling. I don't often leave reviews, but felt it's important to do so. Times may be difficult right now, but that gives more reason to care in his profession. If you're going to work in the medical/care sector, this is absolutely vital. Thank you to those who do their best. To the rest. Please improve.

As a trainee in the Merchant Navy, I come here for my medical examinations, and both times I've had Dr Robinson. Although I'm registered to a different surgery, I found Dr Robinson absolutely brilliant alongside the other staff who work there. Deffo will think about using in the future!

Ladies on reception weren't very friendly. I waited to speak to them for a while, and even when I did, I almost felt like I had to apologise for having questions and wanting to check in. Not a good sign if you go to your GP practice and feel like you're bothering them because you need to see a doctor.The nurse, however, was friendly.

You can't book an appointment apart from same day. Would be great as I know lots of people can't get same day appointments apart from I call at 8.01am just as they open and they don't have a single appointment left. Now I have to book a video appointment through some app which has nothing to do with my doctor. When this happened previously I was told you book through an e consult which is quickest way to get appointment. However this is not true as it takes 72 hours to get a response. Don't trust the receptionists or the doctors there anymore. You only ever get to see a locum never your actual doctor even when they ask for you to come back in a month.

Have a painful cyst on my head for which when lying down it hurts even more where any pressure on it causes me to have a headache.Talked to a lady doctor today and she said it doesn’t fall under the NHS at all and js a cosmetic change. And will need to be removed privately and she won’t refer or help any further.My personal view are if you are able to change your gp, then it is a strong recommendation that you do as there is very little help provided here.