Specsavers Opticians and Audiologists - Stamford (Morrisons)

Excellent service received from all the staff at Stamford Monday this week (22/05/23). Really helpful & professional throughout. Well done, would recommend. 5*

Stamford branch corrected problems with hampton peterborough branch Tgese are franchises and take their lead from the manager owner Hampton has loads of staff who resent customers interrupting their day.The manager owner would not entertain a complaint despite a clear breach of trading standards arrogant to the last .Stamford awesome customer focused excellent Easy to get to being inside morrisons easy to park all on one level easy for disabled access rather than going un to townWell done all at Stamford restored our faith

I opted for Stamford as from my 3 local branches these were the only ones to answer their phone. Had a hearing test the week before when the Manager ripped into me as i walked in without a mask on, nearly walked out on the spot, he then barked at me what did i want, i told him i had an appointment so he pointed to the end of the corridor and told me to wait there. Like being back at school ! Anyway the audiologist made up for it as he was one of the most helpful ones I’ve ever met, seemed genuinely interested and was very informative and helpful. Move on a week and i arrive for my eye test, i walk in and stand by the door with my mask on waiting for the manager to call me forward and ask me what he could do for me, but no, completely ignored for a full 5 mins. After this a young lady appeared and asked if she could help, the manager quickly looked up at me then back down to his desk. I was seated for a few minutes until another young lady came and asked me to choose a pair of frames to which i replied i don’t even know yet if i need them so again i was sent down the naughty corridor to sit on the naughty seat ! The eye test was done quickly and i was told i needed two prescriptions, no explanations, i asked about the 2 for the price of one deals and was told i needed 2 separate prescriptions so it didn’t count. Tried to ask about how serious my eye problems were but she was evasive and appeared to be in a rush, i was pushed out into the store and again asked to select frames then she disappeared. By now i was frustrated and annoyed and decided id go away and think about things and as there was no one around i went back to my car. Within seconds i had the angry manager on my phone demanding that i pay for the eye test. Admittedly i forgot it was a service i needed to pay for (great value £25 NOT !!!!) and there was no way i was going back in so he could be rude to me again i asked if i could pay over the phone which i then did. I can assure you i will not be setting foot in Specsavers again, the manager was rude and downright aggressive, the staff (except audiologist) were trained to do nothing more than extract money from you. The amount of money they must take in would surely pay for a customer service course for the manager there ? Zero Stars for the manager, 11 out of 10 for the audiologist.

I am a 50 year old man who collected my first pair of glasses yesterday. From eye test to collection and fitting, I found the service exceptional. In particular I would like to recognise Phillippa. She was excellent, an engaging and wonderful women who couldn’t do enough to make sure I was ok during the process. Thank you!

I am very pleased with the prescription sunglasses I recently ordered. Perfect fit. Nice and light as I have thin lenses. I have used Stamford Specsavers for years and will continue to use them.

I consistently receive excellent service from the staff here. The gentleman with the dark hair always goes above and beyond to accommodate. It’s refreshing to experience such a professional service that is willing to make life easier for its customers.Thanks,Ben

Staff are lovely and very knowledgeable. The store lacks seating, however this is seldom an issue as you will be seen relatively quickly. But it would be nice to have something to sit on.

Left waiting 20 minutes with no apology, and the manner of the person performing the eye test left a lot to be desired. Will stick with Boots opticians in future.

After my son unfortunately broke my glasses I made an appointment at Stamford as my local had no next day appointments. When I attended the appointment I was met with quite a rude woman. I will admit I was late to the appointment but this was due to my newborn ( 12 days old) daughter deciding she needed to feed just as we were about to set off (breast fed) which I couldn’t ignore when it’s a 30 minute journey. I quickly fed her and headed on my way to then arrive and she had had an explosive nappy. So I quickly changed her and headed into the appointment. Apologised for being late and explained the situation. But I was met with bluntness. Saying they couldn’t see me as o only had 5 minutes left of my appointment and I would need to rebook in. I showed them my glasses (missing an arm) and again no sympathy or compassion giving the situation not being usual. I would understand if they were busy but they weren’t. The woman I spoke to was just standing about doing absolutely nothing. I will not be returning and think she needs to do a customer service course at the very least. Yes people miss appointments and yes appointments are made for a reason but I cannot help a newborn baby cluster feeding and having an explosive nappy. It is completely out of my control. Disgusting staff.

Was told I’m very lucky to be retired even though they knew I’ve got terminal cancer