Tughan & Cochrane

stuck in the dark ages. londoners need to DRIVE to Inverness, 12 hours to VIEW properties, make offers, to then get turned away, because LOCAL got the rental. there is no guarantee of your rental being approved beforehand. no technology. no video conferencing. no video inspections. no electronic platforms. no applications being approved prior to inspection. closed minded industry up here. terrible terrible terrible

Avoid them like the plague.This company is an absolute shambles. We wasted 2 valuable weeks with them. They asked all of our personal information and supporting documents and they haven't even done a reference check. Collecting data????When we asked any question, they didn't have answer and promised to call us back...I guess they lost our number.If you hope, you are going to find a property with them to rent, most likely you will end up on the street.

Super helpful and exceptionally efficient. I travelled to view two properties in Inverness from the central belt. Only one with T&C and the other agent cancelled last minute. T&C found three other properties on the very same day without delay and showers them to me, and I applied for one that day. All within my requirements. The agent (Leigh) was extremely professional and so much more helpful than any agent I have dealt with. I was in my new home within several days! Would highly recommend.

T&C have looked after our property in Inverness for 12 years and have been great - have invariably found new reliable tenants quickly and have kept all the maintenance and regulations up to date.

Extremely misleading and unprofessional; possibly a SCAM!We recently viewed a property with them and applied after liking the property. The next day, we get a phone call that they are proceeding with the application. A bit later, we got an email from their verification agency - homelet - it looked a bit suspicious - asking for many personal details. Our suspicion was proven right when we discovered it mentioned a COMPLETELY DIFFERENT ADDRESS to the one we had applied for.They were extremely unprofessional over the phone when we pointed the error and promised to follow up but never did. We rang them up again and they said the error had been corrected. We proceeded with referencing and then waited for the final offer. Finally, they rang up for us to accept the offer but there was something fishy - they wanted for us to accept over the phone and quoted a property address that was alien to us - STILL A COMPLETELY DIFFERENT ADDRESS.They then emailed that the original property has been let out to someone else. SCAMMERS!

Overall a very positive experience dealing with T&C - moving up to Scotland from London was a bit of a nightmare but Bruce was extremely helpful in blocking out almost half a day for viewings and showing me around. They managed to get us a flat on very short notice (we signed 4 days before moving!) and so far every query we've had upon arrival has been followed up quickly and efficiently, and everyone seems very friendly.The only criticism I have is that they don't do virtual viewings, which can be an issue for those moving from afar.

Do not rent a property through tughan & cochrane. They do not do any property maintenance even though they insist on doing invasive property maintenance inspections regularly. They will increase your rent repeatedly and ignore any issues you report with the property. There staff talk to you like you are a child and are really condescending.

They are one of the best letting agents I have worked with. Excellent customer support

Had problems with mice in our rental, were told they'd send out an exterminator -- instead they sent a random old handyman who pointed out a few holes in the house where they could be getting in... and that's it.Offer zero help when trying to find a new property, tell you they'll prioritise you when you have to find a new property due to owner selling but don't even get in contact once you apply. Have to phone them to be told the property went to someone else.Useless at communicating and offer very little help.

Zero integrity. They care neither for the landlord nor the tenant - just themselves.Landlords beware. They might seem friendly and approachable at first but they are not looking out for your interest. Tughan and Cochrane are in the business to make quick money. They do not do any cross-checks themselves - just an appointed company with an automated system that can be tricked easily and you end up with problems. Once you do have problems, they distance themselves from the equation and leave all the responsibility to you.They collect the application forms and force you to make a decision in a rush so they can get paid. As a landlord with several properties, I would never recommend doing business with them.