Barclays Bank

Called in this bank today & there must of been 20 people in the queue, I tried to go into the queue for counter which was alot quicker, to be told to wait in the queue. What the hell is the bank worker telling people where to stand she'd be better serving people, once I complained, I got moved, Shame on u barclays, its a total shambles, sort it out, its a joke.

I had to get my name changed to my married name and due to a mix up on my part, I ended up visiting this bank three times. On all three occasions, I was seen by Shantel who helped me every time. I didn’t wait more than 15 minutes to be seen and she was so polite, friendly and helpful. She also offered me a better savings account for my own benefit. I have visited other branches where I have not received the same level of service and she is definitely an asset to the company. I really wanted her to be recognised for the service she offered me on all three occasions.

Had a really informative and pleasant experience with Olivia and Shantel. Dealt with my query efficiently. It's nice to have such friendly yet professional advisors.

I visit Birmingham High Street on a regular basis to see Ryan. He has very good service and a very polite smiling face. I appreciate all the help he has given me. He has helped me earning more interest from my savings using Rainy day saver and Blue rewards saver and takes his time to deal with my queries every time

Terrible staff hospitality don’t care about their customers. Made an order and when I went to pick up my money that had chosen to close 30 minutes earlier than their real closing time! Wouldn’t never come to this bank if it wasn’t for my local branch closing

Long queues. Automated machines that spit back money resulting in multiple attempts to eventually deposit cash. My cash got stuck and machine shut down on a saturday resulting in manager advising nothing can be done until monday. Money was needed to be depositied purchase car and insurance to go work which now cant happen. Hoping they sort the issues out because closing local branches and lack of staff and services is having a bad affect. Once my issues are sorted i will be looking to go with a new bank as they're clearly not fit for purpose anymore.

Not enough paying in machines, ques way too long. Layout of the building is bad. Only bonus was the machine accepted my notes first time, but seems someone next to me had been shoving them in and out for well over ten minutes. Not on really, but seems the way most banks are operating these days. However i'd been to the nationwide opposite and there was no line for the paying in machine, and i was in and out. Staff seem over worked, so clearly understaffed.

I came to this Barclays today, entered at 14.16… stood in the queue until 14.39… to pay in two cheques that took 2 minutes. Not enough staff to help or serve customers. SO slow.I missed my train by seconds, I just got to the platform as it left.Thanks.

Possibly, the worst experience amongst all banks I've ever met...Submitted my signature to open a foreign currency account (yeah, it's a nightmare, you can't open it in the app or through online banking!), and then the helpline had no idea about the update date... They have been trying to message this branch, but haven't received any answer. After one week of fruitless attempts to catch an update, I've visited this branch and they have just lost my signature! The manager helping me has no idea where the staff member who took my signature one week ago is now, and of course, no one was going to call me and invite me to submit the signature again. 5 working days for a second time just to upload my signature into their system - WHAT are you doing with this signature, sending it to all commercial clients to sell?It is not the fault of some specific staff member, I suppose, it is because of the rotten and dilapidated management system of this bank as a whole.P.S. Their mobile app is a mayhem, it keeps crashing and behaving in a completely bizarre way. Helpline managers from our dedicated team are striving to deliver the best service" but they do not have any access just to check any updates on my signature."

Had a meeting with a staff member of this bank.. Who actually took time to explain to me and help me to solve a big problem. .. Ryan hipkins was very good at his job.. no rushing, he made sure I understood how to deal with itAnd I do not understand why banks are closing places like this as older folk who do not get help from computers..on line banking..need these places so you get first-hand information..and help..