Trek Bicycle Bristol

Fantastic help and support from the team in sorting out my bike that was delivered by another supplier without proper set up. Really appreciated the expertise and speed of work.

Dropped in on spec to discuss buying an electric bike - no one on the customer reception desk. Waited & looked around. No one working in the shop acknowledged my presence. Waited at least five minutes then a shop assistant walked straight past me talking with another customer about some sort of small bracket, totally ignoring me. I did not wait any longer. You have lost my custom. Will definitely make my expensive purchase elsewhere, where I receive better customer service.

Great service! My girlfriend had a problem with the brakes and they swapped the pads at the speed of light, only charging us for the spare parts.They not only saved our day, but also made us very happy!

This was a far better shop when it was Bike"

If you are looking for a company that will support you when making a high value purchase then forget considering cheaper internet options but come to Treck Bristol. This branch lead by the manager Paul sets standards far greater than one might expect these days, and happy to report good old fashion customer care is alive and well. I looked into buying an electrical mountain bike for over 4 years and did consider a large local Bristol Company that has a green logo(say no more) and so glad I came to this team as there passion for customer care and support is fantastic and nothing is to much trouble thank your for all your help and support, see you in 11 months for the first service

My review is based on walk-ins, which I have done many times, with varying bike issues. Mechanics have always been really approachable, helpful, competent, consistent and reliable. Much appreciated. Thanks guys!

Thanks for the fantastic guidance from the Trek Bristol team in particular Jan who went above and beyond with his advice and support. Having now clocked 100miles, I can report the new bike it has worked flawlessly. Big credit to the technician responsible for its precision build.

I recently used the bike repair service, and I must say I was highly impressed with the quality of their work, especially master Hugo provided with the excellent service! My bike had some minor issues, and he was able to fix it quickly and efficiently. The staff was knowledgeable and friendly, and they explained the repairs to me in a way that I could understand.

Thank you so much to Antoine and the team at Trek Bicycle Bristol. My bike had a level 2 service and is running like a dream and gleaming like new.There is a new system for servicing. You drop the bike in for assessment and the bike is stored at the shop until service. Bikes are serviced in turn. It took just five days from assessment to service, so not too long. They don’t just service Trek bicycles either, mine is a Ridgeback Velocity.

Raf was very helpful in the shop. I took my bike in squeaking and difficult to ride. After a service it feels like a brand new bike, which is helped by the awesome new grip tape I also had fitted. Would 100% recommend and my partner will be bringing their bike in soon to get serviced too.