The Handrail People Ltd

Always very helpful and responsive during the ordering phase, with any questions promptly dealt with. Unfortunately there were a couple of problems with the rails as delivered; however the response from Jack when notified was immediate, and the problems were resolved in a very satisfactory way. The two men who installed the rail were quick and efficient.Overall a high quality product which looks very good and which I am sure will serve us well for many years.

Ordered a stainless steel rail which we are extremely pleased with. Ordering was easier than I thought, the instructions on the website were very clear. The end result is great and very secure. Very pleased to recommend this company!

Delighted with our new handrail. I am sure it will be a great help to our elderly visitors.

Excellent experience all round. The website was clear and informative and made any decisions very easy. Email and phone contact was always quick and helpful and all the people involved were polite, efficient, friendly and very professional. And the balustrade (ready exactly at the date promised) looks perfect. Highly recommended family firm who cannot be faulted!

Our handrail was fitted by The Handrail People team today. We were not directly asked to write this review; we are simply responding to the card included with our final invoice inviting us to do so. We have been delighted with the whole experience and would thoroughly recommend this company. We designed our own handrail, but received lots of helpful suggestions from the company before the final design was finalised. We had to wait approx. 12 weeks for delivery, indicating a busy order book. We did worry about the quality of handrail we might receive, but those concerns turned out to be misplaced. The handrail is made out of substantial hot zinc primed steel, powder coated in black. It has the look of wrought iron. It has been very well made, with a good solid feel. The welds are neat and tidy with no pin holes. The installation team arrived bang on time and were a pleasure to have around. They carefully drilled three neat holes into our sandstone coping stones using a water-cooled drill without any damage or splitting, and the rail was then solidly cemented into place with everything lining up perfectly. They cleaned up thoroughly afterwards. Considering the amount of work put in by the company to both make and fit our railing, we consider the final charge to be very reasonable. Our experience was entirely positive and the company was a pleasure to work with. Should we need another railing we would not hesitate to use The Handrail People again.

The Handrail people came to our house, we discussed my requirements. We decided on a bespoke design. When they returned with the finished articles they were superbly designed and made. The chaps arrived on time, a cheerful bunch! They worked quickly and tidied up thoroughly afterwards. I would certainly recommend The Handrail People anytime. Thank you guys and Ella.

Office: Very helpful & polite & informative about our order.Installers: Really pleasant & skilful and got positioning just right. Plus polite & friendly in just the right way & cleared up well.Result: Very pleased with the look of the handrails. Particularly like the fact they're quite substantial, whereas some we've seen look so spindly. Only regret - that we didn't have them sooner as great help with our safety & mobility & haven't spoilt the look of the front entrance & garden.

I had a great experience with this company. They were helpful, knowledgeable and professional. The end product - a lovely wrought iron handrail down some outside steps, is exactly as measured/discussed, was delivered on time and fitted by two experts. Highly recommended.

Absolutely brilliant. From the initial meeting with Jack to Sam and Shaun installing the rails, it couldn't have been a better experience. Great advice, friendly service and really good quality rails that do exactly what I needed - help me get where I need to without looking like mobility aids. Can't recommend highly enough!

Although there was a delay while the Handrails were made to our requirements, we are very pleased with the finished result. The fitters were helpful and courteous and did a very thorough job. They carefully cleaned the areas after they had completed the work and made sure that we were satisfied before they left.